[RE-wrenches] Schneider tech support AWOL?

[William Miller]

Ditto here. I tried it when the subject first came up and heard nothing. 

Therefore it was very handy to know the one digit, unannounced extension for tech support during a recent problem with XW inverters.   I know we weren’t supposed to share that one digit number, but I am very glad we did. 


And by the way, I reached competent tech support immediately on the first try and after about 10 minutes on the second call. 

William Miller

> On Apr 12, 2019, at 8:58 AM, Greg <greg at remotepowerinc.com> wrote:
> 
> Wrenches, Just fyi, the Schneider registration does not work.  Tried it 2x earlier today.  
> 
> https://solar.schneider-electric.com/solar-installer-registration/
> 
> It gets you there and I filled it out but - got back an email stating:
> The original message was received at Thu, 11 Apr 2019 17:57:08 -0400
> from mail-am5eur02lp2052.outbound.protection.outlook.com [104.47.4.52]
> 
>    ----- The following addresses had permanent fatal errors -----
> <solarsupport-nam at schneider-electric.com>
>     (reason: 550 solarsupport-nam at schneider-electric.com... No such user)
> 
> Greg Egan
> Remote Power Inc.
> 
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