[RE-wrenches] Schneider tech support AWOL?

[Glenn Burt]

William,If you were to register through the website as the support number and the website and the representative on here asked, you would have been provided with the access number, just like the others of us who have followed their requested procedure.Having worked the other side of telephone support line, I understand their attempts to screen calls into installers who they can expect will have a modicum of system comprehension, and all others in their troubleshooting attempts.They further categorize callers by asking for your NABCEP number (if you are so inclined) which would also aid in identifying a callers level of experience and comprehension.Circumventing their system helps no one.GlennSent from my Verizon LG Smartphone------ Original message------From: William MillerDate: Sat, Apr 6, 2019 12:57 AMTo: RE-wrenches;Vince McClellan;Cc: Subject:Re: [RE-wrenches] Schneider tech support AWOL?Friends: I think it unconscionable that Schneider is hiding behind an automated façade.  I am grateful to receive the “secret” number.  This poor tech support is another reason I will not be specifying Schneider. Thanks Kevin. William Miller Solar17395 Oak Road, Atascadero, CA 93422805-438-5600www.millersolar.comCA Lic. 773985 Quote of the day:  “If there is a job you hate, get really, really good at it. Maybe you will hate it less.“ W. Miller From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Glenn BurtSent: Friday, April 5, 2019 3:10 PMTo: Vince McClellan; RE-wrenchesSubject: Re: [RE-wrenches] Schneider tech support AWOL? Vince,We were asked not to share that information...   Sent from my Verizon LG Smartphone ------ Original message------From: Vince McClellanDate: Fri, Apr 5, 2019 5:28 PMTo: RE-wrenches;Cc: Subject:Re: [RE-wrenches] Schneider tech support AWOL? Hi Kevin Frustrating isn’t it. Try calling the tech support line and then enter the number 8. You should get a real person. On Apr 5, 2019, at 12:34 PM, Kevin Pegg <KPegg at energyalternatives.ca> wrote:Hi Wrenches,  Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response.  My clients are starting to get irritated, and it is wasting much time.  Kevin _______________________________________________List sponsored by Redwood AllianceList Address: RE-wrenches at lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgList-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.htmlList rules & etiquette:www.re-wrenches.org/etiquette.htmCheck out or update participant bios:< /span>www.members.re-wrenches.org
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