[RE-wrenches] Schneider SW 4048 error

[Sandra Herrera]

Laura,

I agree with everyone recommendation, first try uploading the latest firmware for the units. You can locate it on this link:
Under downloads and firmware

https://solar.schneider-electric.com/product/conext-sw-na/

If that doesn’t work then you must process an RMA, the webform should be the easiest way to request the RMA since this is a straightforward case.

As far as calling tech support, you must register first at this link:

https://solar.schneider-electric.com/installer-registration/

In a few hours you should receive an email response with the phone numbers and the access code, you only do this once for the company. Then everyone on your team can call using the number.

I hope this helps

Sandra Herrera
Sandra.herrera at se.com<mailto:Sandra.herrera at se.com>




From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Laura Conchelos
Sent: Thursday, February 28, 2019 7:28 PM
To: re-wrenches at lists.re-wrenches.org
Subject: [RE-wrenches] Schneider SW 4048 error


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Howdy,
I have a Schneider 4048 being used off-grid and it keeps turning off. It shows errors 52-56, all of which are EEPROM ERROR. There is no fault light and the inverter can be turned on again and runs for a couple of hours before it seems to happen again. In the manual it says: "Clear the fault and check the latest configuration made or any recent configurations. If fault detection reoccurs or occurs frequently, service is required." I can't think of anything I configured that would cause this. And Schneider has you fill out a web form rather than answer a phone call apparently. Does anyone have a good tech support number for Schneider?

Thanks!
Laura

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