[RE-wrenches] Schneider Phone Support

[Bill Hennessy]

We received a response in a day. Bill Hennessy
Berks Solar, LLC



      From: Jay <jay.peltz at gmail.com>
 To: RE-wrenches <re-wrenches at lists.re-wrenches.org> 
 Sent: Friday, January 11, 2019 3:19 PM
 Subject: Re: [RE-wrenches] Schneider Phone Support
   
Hi all,
In regards to signing up for the special code. Does anyone know how long it takes to get a response?  
It’s been 2 days now and so far no return email with the “code”
JayPeltz power. 
On Jan 10, 2019, at 12:03 PM, Michael Welch <michael.welch at re-wrenches.org> wrote:


Hi gang. I am posting this on behalf of Sandra Herrera.

Hello Re-Wenches,
I am sorry to hear the challenges listed here on accessing the SchneiderElectric technical support departments.
The recent changes made were intended to improve the support to ourinstaller. However, we are still working out bugs.
The technical department call center is available to the solarprofessional, but it does requires a simple first step. You must firstregister your company by filling out this form (link below) theregistration is only needed once per company. After completing theregistration, you will receive an email response that will provide youwith an unpublished code that will get you through directly to thetechnical support call center.
https://solar.schneider-electric.com/installer-registration/
The 866-519-1470 phone number has not changed, and a new number833-391-8640 has been added. Once you receive the unpublished access codeeveryone in your company can use it. 
I hope this classifies the changes. Please feel free to contact medirectly if you have any questions or concerns.
Regards 
Sandra Herrera
sandra.herrera at schneider-electric.com 



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