[RE-wrenches] Schneider Phone Support

[Dave Angelini Offgrid Solar]

Thanks Michael! This attach is what I received on December 13. Not a
great job on this by Schneider but the number works. The arrow in the
screenshot is the code.  
Dave Angelini Offgrid Solar
"we go where
powerlines don't"
http://members.sti.net/offgridsolar/ [1]
e-mail
offgridsolar at sti.net [2]
text 209 813 0060

On Thu, 10 Jan 2019 12:03:19
-0800, Michael Welch  wrote: Hi gang. I am posting this on behalf of Sandra
Herrera.

 Hello Re-Wenches,
 I am sorry to hear the challenges listed here
on accessing the Schneider Electric technical support departments.
 The
recent changes made were intended to improve the support to our installer.
However, we are still working out bugs.
 The technical department call
center is available to the solar professional, but it does requires a
simple first step. You must first register your company by filling out this
form (link below) the registration is only needed once per company. After
completing the registration, you will receive an email response that will
provide you with an unpublished code that will get you through directly to
the technical support call center.
 
https://solar.schneider-electric.com/installer-registration/
 The
866-519-1470 phone number has not changed, and a new number 833-391-8640
has been added. Once you receive the unpublished access code everyone in
your company can use it. 
 I hope this classifies the changes. Please feel
free to contact me directly if you have any questions or concerns.
 Regards

 Sandra Herrera
  sandra.herrera at schneider-electric.com [3] 

 -- 




Links:
------
[1] http://members.sti.net/offgridsolar/
[2]
mailto:offgridsolar at sti.net
[3]
mailto:sandra.herrera at schneider-electric.com
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