[RE-wrenches] Conext Insight Portal issues

[maverick at mavericksolar.com]

I hadn’t noticed, but I also hadn’t been cross checking. I can compare a couple sites to see if it is happening here. 

Sent from my iPhone

> On Mar 9, 2018, at 12:55 PM, Kevin Pegg <KPegg at energyalternatives.ca> wrote:
> 
> Hello Wrenches,
>  
> I am curious if others out there are using the Conext Insight Portal to monitor Schneider-based systems?
>  
> I have been using this portal for a while now. When it works I find it very useful and fast to have a quick snapshot of system status. Lots faster than having to log into individual systems.
>  
> However, recently the portal data has been very unreliable, and tech support is generally dismissive of my concerns. At present state, about half of my customer sites are displaying completely inaccurate information. At first glance there is nothing wildly abnormal about the data so you might think it is ok. Except it is all wrong it is as if it is displaying another site. I have submitted details of my findings to tech support, and to date they have not accepted that this is a problem. This started on March 7th. Some customers are getting irritated now.
>  
> Curious if others are using this system and if you have had any similar issues. Which you may not notice unless you do the direct comparison between combox or other live data and portal data. 
>  
> Kevin
>  
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