[RE-wrenches] Manufacturers warranty......

[Bill Loesch]

Hi John,

There are some critical details lacking in your question; however, I=20
would be most interested in the manufacturers of US product (or let me=20
say that more accurately, manufacturers "based" in the US providing=20
warranty of their US or China or ??? manufactured product) response to=20
this question.

Compare and contrast is the term I remember from school (almost eons ago).

Thanks,

Bill Loesch
Solar 1 - Saint Louis Solar
314 631 1094

On 18-Apr-15 3:29 PM, John wrote:
>
> Hi All,   what sort of policy applies in the U.S. when one has to go=20
> out to replace a product covered under the manufacturer=E2=80=99s warrant=
y.  I=20
> realize that this is a historic problem for those in the U.S. but what=20
> did it take to change the manufacturers minds about this.
>
> We have a local manufacturer of Grid-tied inverters (Enasolar) that=20
> refuses to pay out for us to go out and replace their inverter under=20
> their 5 year warranty. Otherwise they are a good company and good=20
> manufacturer of quality product.
>
> Their reason they have for that policy is that it is  =E2=80=9Cbecause of=
 the=20
> pricing and business model that we have implemented=E2=80=9D
>
> I have let them know that the next time this might occur, they can go=20
> out themselves and own up to their warranty.
>
> Thanks for any advice =E2=80=93 cheers,        John Veix, N.Z.
>
>
>
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