installer's list [RE-wrenches]

[Don Loweburg, Offline]

In a message dated 09/24/2000 8:39:58 PM Pacific Daylight Time, 
cvsolar at aol.com writes:

<< Bob-o,
    I think the point you are making is one of who is responsible for the job 
 and ultimately for the customer satisfaction.  With separate sellers and 
 installers it looks like both may say it is the other persons 
responsiblility 
 if there is a problem and consequently the customer may be up the proverbial 
 creek and RE gets another black eye.  It is harder to be both seller and 
 installer but I think the customer has a better chance of getting what they 
 want and are more likely to be satisfied.  I look at the challenge of being 
 both as part of the price of being a professional wrench.  It contributes to 
 our expertise by being involved in the whole process. Definitely the 
wrenches 
 list has to be only installers. >>


Hi John,  I agree and would add one follow up comment. It has got to be our 
job to get this message out to the customer before they buy. So flagrant self 
promotion of ourselves with the understanding that we best serve the 
customer!! Lets make sure we do so in our print and other forms of 
advertising.

Best, Don

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