<div dir="ltr"><div dir="ltr"><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Oh boy, does Sol-Ark charge for shipping... The costs for warranty on their inverters are ridiculous, not to mention the $3,000 deposit they require before they advance ship a unit. For this reason, among others, including lack of compensation for their ridiculous diagnostic hoops and replacements, I stopped selling Sol-Ark altogether. They have no idea what damage the service department is doing to their brand.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I haven't had to RMA many batteries, but in every case, the costs were covered by the manufacturer (EG4, Tesla, Enphase, HomeGrid, Midnite, etc).</div><br clear="all"></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><br>Jason Szumlanski<div><span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Principal Solar Designer | Florida Solar Design Group</span><br style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px"><span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">NABCEP Certified Solar Professional (PVIP)</span><br style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px"><span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Florida State Certified Solar Contractor CVC56956</span></div><div><font color="#333333" face="Roboto, RobotoDraft, Helvetica, Arial, sans-serif">Florida Certified Electrical Contractor EC13013208</font></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Feb 26, 2026 at 11:00\u202fAM Laura Conchelos via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi all,<div>I need to replace a Discover rack-mounted battery under warranty. When I started the RMA process, I was told I'd have to pay shipping costs for the replacement battery, which I found appalling. That, of course, is on top of the fact that they will not pay any cost for my labor or for the disposal of the battery. I'm in a rural area, so disposal is difficult. If anyone knows of a place to dispose of lithium batteries in Denver, please let me know. I can haul it up with me next time I go!</div><div><br></div><div>I'm not as surprised that Discover is not paying for my labor. though that sucks. It's a fight to get Solaredge to pay for my labor for inverter replacements and I've never been reimbursed for module replacement. But the shipping really surprised me. I've never had to pay shipping for an RMA before. </div><div><br></div><div>So I'm wondering what costs y'all are having to absorb when RMA-ing equipment these days? A guy at Discover told me that Sol Ark was now charging shipping for replacement products? </div><div><br></div><div>It feels very bad to have to pass these costs onto the consumer when the equipment they purchased fails, so I guess these are costs I'm going to have to build into the initial install going forward. Thoughts?</div><div><br></div><div>Laura Conchelos</div><div>Sandhill Solar LLC</div><div>Monte Vista CO</div><div><br></div></div>
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