<div dir="ltr"><div>Victron does support through their dealers.</div><div><br></div><div>Try Current Connected:</div><div><a href="https://www.currentconnected.com">https://www.currentconnected.com</a></div><div><br></div><div>Rich</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Jan 29, 2026 at 10:20\u202fAM Chris Schaefer via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>Anyone else having issues today logging into Optics RE? I've tried multiple times today to no avail. I can't even bring up the log in page.</div><div><br></div><div>I received a call from a young mother of 4 without water for over a week. A total DIY by the husband whom just up and left the family before the holidays. So sad. Anyway, it consists of an offgrid twin set of Victron MultiPlus 12 dcv/120acv inverters. OMG, what a mess. They are wired to provide 240vac to the clients SEP. </div><div><br></div><div>Two questions. One, I can't seem to find a Tech support number for Victron on their website. I can email the sales team and have requested several times now for the phone number of their tech support team but my request continue to go unfulfilled. </div><div>Two, I need a Victron hard wired battery monitor for the system as it is located in the basement and I wish to provide the client with a monitor for their upstairs kitchen. I will need to add a shunt. Their website offers many options with little details. What might y'all suggest. A part number would be extremely helpful.</div><div><br></div><div>Thanks,</div><div>Christopher-</div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="text-align:center"><span style="font-size:10pt;color:rgb(31,73,125)"><font face="Arial, sans-serif">Chris Schaefer\u2019s<br></font></span><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4xwQObc1lE4m-NGBGV2ONhmIo5vEAZs2lO5NoIACbJsI4fJ_a1hsiFC2biIJSxI90VJ_atMDSuJtjW-"><br><i><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)"><span style="font-size:9pt">Tel 585-229-2083 or Cell 585-748-1870 </span><span style="font-size:12px"><br></span></span></i><i style="font-size:12.8px"><span style="font-size:10pt"><font color="#1f497d"><font face="Arial, sans-serif">5115
S Hill Road ~ Canandaigua New York 14424<br></font></font></span></i><i style="font-size:12.8px"><span style="font-size:10pt;font-family:"Arial","sans-serif";color:rgb(31,73,125)"><a href="http://www.solarandwindfx.com" target="_blank"><span style="color:blue">www.solarandwindfx.com</span></a> ~ E-mail: <span style="color:blue"><a href="mailto:chris@solarandwindfx.com" target="_blank">chris@solarandwindfx.com</a></span></span></i></p><p style="text-align:center"><i><span style="font-size:10pt;font-family:"Arial","sans-serif";color:rgb(31,73,125)"><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4ytw2s5T2YLi-11AL2Jyo5Jt6UbbDYElzDl4X0PqflWvs06VON--dPV7x_cgeW3zkEV-fkQc7IhsiwV"><br></span></i></p>
<p style="text-align:center"><span style="font-size:10pt;font-family:"Arial","sans-serif";color:black">Thomas Jefferson,
the author of our great Constitution, once said, "democracy" will
cease to exist when you take away from those who are willing to work and give
to those who would not."</span><span style="font-size:10pt;font-family:"Arial","sans-serif";color:rgb(31,73,125)"></span></p></div></div></div></div></div></div></div>
_______________________________________________<br>
List sponsored by Redwood Alliance<br>
<br>
Pay optional member dues here: <a href="http://re-wrenches.org" rel="noreferrer" target="_blank">http://re-wrenches.org</a><br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Change listserver email address & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" rel="noreferrer" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
There are two list archives for searching. When one doesn't work, try the other:<br>
<a href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/" rel="noreferrer" target="_blank">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a><br>
<a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" rel="noreferrer" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm" rel="noreferrer" target="_blank">http://www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out or update participant bios:<br>
<a href="http://www.members.re-wrenches.org" rel="noreferrer" target="_blank">http://www.members.re-wrenches.org</a><br>
<br>
</blockquote></div>