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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Friends:</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">It\u2019s amazing how different people\u2019s experiences can be: I installed a Soul-Arc 12 in my shop a week or two ago. I was having trouble connecting to my Wi-fi and programming for battery only. </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I was told there was a bad batch of dongles shipped but the problem could be fixed remotely. It took a couple of calls but within an hour every issue was resolved. I even got two call backs originating from tech support. </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">My wait time on the phone was always less than 3 minutes. I had to pinch myself to make sure I wasn\u2019t dreaming.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Maybe my problems were just simple enough that low-level techs could take care of them and harder problems would have taken way longer. I am mystified.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I now have 3 Deka Duration 5.3 batteries installed and I am no longer buying energy at $0.62/kwh from 4P to 9P. The programming capabilities of the Soul Arc are very powerful. The Duration batteries were plug-and-play for closed loop with the optional cable. I recommend the Soul Arc with the Duration batteries and will be offering them to clients.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Miller Solar</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">805-438-5600</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="http://www.millersolar.com/"><span style="color:blue">www.millersolar.com</span></a></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">CA Lic. 773985</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Jay via RE-wrenches<br><b>Sent:</b> Tuesday, June 10, 2025 5:30 PM<br><b>To:</b> RE-wrenches<br><b>Cc:</b> Jay<br><b>Subject:</b> Re: [RE-wrenches] Any contacts at Sol-Ark</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal">I have to say listening to all the issues with lack of tech support and real issues and paying for warranty etc. </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I have no desire to buy or sell sol ark </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Jay</p></div><div><p class="MsoNormal"><br><br></p><p class="MsoNormal" style="margin-bottom:12.0pt">On Jun 10, 2025, at 5:40\u202fPM, Daryl DeJoy via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">\ufeff</span></p><div><p class="MsoNormal">I'm an asking SolArk to put a tech support person on this list. Hang tight, they will likely reach out to Michael Welch tonight. </p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Daryl</p></div></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">On Tue, Jun 10, 2025, 7:26\u202fPM Michael Morningstar via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><div><p class="MsoNormal">Hello All,</p></div><div><p class="MsoNormal">Does anyone have any contacts at Sol-Ark? I have a system that went off-line over a year ago, soon after they changed from PVPRO to MySol-Ark. I've been to the site more times than I can count. At first, they gaslit me and said the problem was my customer's router. I brought in an IT specialist who proved it wasn't. So they said that the dongle got bricked from the change to MySol-Ark, and sent a new dongle, which I swear took a month or two. Dongle didn't solve the issue and they tried blaming the router. So we paid for the IT guy to come out. Again. Next dongle didn't solve the issue. So they sent a new WiFi card. Still won't connect to the internet. But now the Inverter sees the customers WiFi signal which it didn't previously, causing us to run ethernet from the house to the utility building. Phones and computers connected to WiFi out there. But Sol-Ark said no it wasn't their fault. A typical site visit goes like this: Get to site and replace X part. No effect. Call Sol-Ark. Explain in excruciating detail the minutia of all the system intricacies to some low-level. Get bullshit response. Ask to speak to someone who can help. Told that someone will call me back (I explain that I'm out in the field). And only once did someone actually call me back. Like a week later. Many instances like this.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I'm trying to arrange to have tech support available at a time when I can bring out our IT guy. I left a message this morning and I have sent Jharen two emails. No response. I could really use some help if someone knows anyone at the company that could see this through.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">This is only my third Sol-Ark install. The first used 8 12ks and we were unable to commission it due to poor tech support. It was only after reaching out to the founder/CEO that we got someone competent that we realized we had mislabeled 8Ks in the mix. The second install is this one. Currently doing a 60K and then I'm done with them.</p></div><div><p class="MsoNormal"> </p></div><p class="MsoNormal"><span class="gmailsignatureprefix">-- </span></p><div><div><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif"">Michael Morningstar </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""> </span></p></div></div></div></blockquote></div></div></blockquote></div></body></html>