<div dir="ltr">I had a tech support call with Outback on Thursday, I got right through to someone smart and competent and right away. They are sending a new control stack under warranty.<div><br></div><div>Maybe I got lucky? I was surprised.</div><div><br></div><div>He did say that EnerSys was still helping with the warranty aspect.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sat, Jul 20, 2024 at 3:22\u202fPM Jay via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto"><div dir="ltr"></div><div dir="ltr">I just checked the OB forums page and there is nothing current. </div><div dir="ltr"><br></div><div dir="ltr">One thing I found says that the new president of OB is the CEO of Big Battery. I don\u2019t know that to be a fact. </div><div dir="ltr">Which is also somehow related to signature solar/ EG4. </div><div dir="ltr"><br></div><div dir="ltr">My guess is that if/when OB resurfaces it won\u2019t have the same products. It\u2019ll just be an old name selling new products and they won\u2019t be dealing with old legacy products, warranty or MX or tech support. </div><div dir="ltr"><br></div><div dir="ltr">I could be way wrong. </div><div dir="ltr"><br></div><div dir="ltr">But anyone trying to keep a product line going wouldn\u2019t just stop all communication for a few months. </div><div dir="ltr"><br></div><div dir="ltr">Maybe someone who has been an OB distributor might know more about what\u2019s up? I no longer have any of those contacts. </div><div dir="ltr"><br></div><div dir="ltr">New world, fellow wrenches. </div><div dir="ltr"><br></div><div dir="ltr">Jay</div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br><blockquote type="cite">On Jul 20, 2024, at 2:54\u202fPM, William Miller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">\ufeff<div dir="auto">I can\u2019t get through to tech support and they don\u2019t return my calls. <br clear="all"><br><div><div dir="ltr" class="gmail_signature">William Miller<br>Miller Solar.com<br>805-438-5600<br><a href="http://www.millersolar.com" target="_blank">www.millersolar.com</a><br></div></div></div><div><br></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sat, Jul 20, 2024 at 1:48\u202fPM Dana Orzel via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">What\u2019s up with Outback as a biz?<br>
Are they back? <br>
Status?<br>
phone #s same?<br>
<br>
Dana Orzel - <a href="mailto:dana@solarwork.com" target="_blank">dana@solarwork.com</a> - 208.721.7003<br>
<br>
> On Jul 19, 2024, at 5:19\u202fPM, Jim Gowdy via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br>
> <br>
> \ufeff<br>
> I'm somewhat new to the solar industry and I'm starting to break into programming and more computer involved skills of solar. I primarily do small cabins and service work, but have been a part of some decent residential systems. Does anyone have any good literature and/or videos of updating firmware on Outback Mate3 controllers. I've seen instructions, but I hear little tricks/tips that are not at all in the instructions. I'm looking for a really good, detailed instruction sheet so I can keep it for reference. Thanks for any responses. <br>
> <br>
> --<br>
> Jim with Gowdy Electric<br>
> Cambria, Ca 93428<br>
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> cell 805 975 5279<br>
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</blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:"Times New Roman";font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div>