<div dir="ltr">Wrenches<div>Solark issues, I have them living off grid, 3 phase and grid tied back up, both AC and DC coupled with only one intermittent comms issue, does not seem to have any more issues than OB and less than Schnieder, all are connected to Fortress 18.5's or Blue Planet BMS interface seems hardy, </div><div>Would be good to know what issues he is having to accurately help</div><div>Jerry</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Sep 29, 2022 at 7:01 AM jay via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Hi All,<br>
<br>
I\u2019ve got a question about how many folks are having issues with sol-ark products?<br>
<br>
the reason i ask is that i\u2019ve got a friend, a good competent installer ( well versed in OB, Schneider, magnum) who\u2019s had continuing nightmares with them.<br>
<br>
he\u2019s got 2 systems each on is a stacked pair of 12kw units, both offgrid.<br>
<br>
each system was designed by sol-ark, meaning the design was approved by them for the loads/solar etc.<br>
<br>
He\u2019s been through 7 MCU swaps. <br>
He\u2019s been through a field call required because the over the air firmware update caused the inverters to go into 50hz and for some reason that isn\u2019t fixable via the web.<br>
He had an inverter that didn\u2019t work correctly out of the box. They charged him $2500 deposit for a replacement.<br>
<br>
Then they charged him $1500 to fix the inverter he sent back under warranty. Thats right $1500 to fix a warranty which they agreed was a warranty issue.<br>
Hes not going to pay but this $1500 has been going on a while. <br>
<br>
The inverter they sent to replace the broken one had a older MCU firmware so wouldn\u2019t stack and it took tech support way to long to figure that out then they had to send him a new MCU\u2026...<br>
<br>
And the list goes on.<br>
<br>
But Im asking, is this poor guy just an anomaly or will anyone else chime in about issues?,<br>
<br>
Because at this point I have no desire to install one given his experiences<br>
<br>
Jay<br>
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