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I've seen something similar if there was a firmware mismatch... the mate3s had a newer firmware and the inverters had an older firmware. As was stated before, make sure that everything has the latest firmware.</div>
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Otherwise, I wouldn't know where to go after that.</div>
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Cheers,</div>
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Kienan</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> on behalf of William Miller via RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Sent:</b> Friday, April 22, 2022 2:13 PM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Cc:</b> William Miller <william@millersolar.com><br>
<b>Subject:</b> [RE-wrenches] Optics will not accept remote programming</font>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif"">Friends:</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif"">I installed a Radian AC coupled system a few months ago. We are trying to dial it in to work with a Blue Planet battery system.
</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif"">I cannot make any adjustments remotely through Optics. Once in a while if I reset the gateway I can change one setting, but rarely does it succeed. The little wheel
turns for a couple of minutes and then I get a failure dialog box.</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif"">I was told to power cycle the Mate. This did not solve the problem.</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif"">Has anyone else experienced this?</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif"">Thanks for any input.</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif"">William</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Arial","sans-serif"">Miller Solar</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Arial","sans-serif"">17395 Oak Road, Atascadero, CA 93422</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Arial","sans-serif"">805-438-5600</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Arial","sans-serif""><a href="http://www.millersolar.com/">www.millersolar.com</a></span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Arial","sans-serif"">CA Lic. 773985</span></p>
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