<div dir="ltr"><div dir="ltr">Hi Chris,<div><br></div><div>What type of charge controller is it? Older charge controllers seem to have issues interacting with the Mate 3s perfectly. Oddly, many times it will report the data OK to OpticsRE. Which Hub do you have? Mate 3s needs to be paired to a Hub 10.3. Also, you may try changing ports in the Hub and of course cables.</div><div><br></div><div>Good luck</div><div><br></div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Feb 18, 2022 at 6:10 AM Christopher Warfel <<a href="mailto:cwarfel@entech-engineering.com">cwarfel@entech-engineering.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<p><font size="4">We are having our own issues with one project that
we just converted from a Mate2 that failed to a Mate3S. The
charge controller settings contain none of the data that we have
programmed in. We have made 4 trips to the site on the
recommendation of Outback to try the sometimes really odd ideas
on how to troubleshoot from them. We initially went to their
forum to get better technical support, and they directed us to
submit a "trouble ticket" via their website, which sent us on
this goose chase. My own system is very similar to this
customers and my Mate3S displays properly. Long story short, we
have not been able to get the display of this part of the device
to work properly. We have sent 20 pictures to Outback to show
this and the person at the other end seems unable to grasp that
this is the issue.</font></p>
<p><font size="4">Please remove this picture if you respond to save
file space. <br>
</font></p>
<p><font size="4"><br>
</font></p>
<p><font size="4"></font></p>
<p><br>
</p>
<div>On 2/17/2022 1:49 PM, Dana Orzel wrote:<br>
</div>
<blockquote type="cite">
<div>
<p class="MsoNormal"><span>My Mat3 goes blank on a semi
regular basis, I have not notated the frequency. <u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>Perhaps someone from Outback who is
on the list would care to comment? Anyone from OutBack on
this?<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<div>
<div style="border-top:none;border-right:none;border-left:none;border-bottom:1.5pt solid windowtext;padding:0in 0in 1pt">
<p class="MsoNormal" style="border:none;padding:0in"><span><u></u> <u></u></span></p>
</div>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>Dana
Orzel Great Solar Works, Inc.
<u></u><u></u></span></p>
<p class="MsoNormal"><b><span>C -
208.721.7003 <a href="mailto:dana@solarwork.com" target="_blank">dana@solarwork.com</a><u></u><u></u></span></b></p>
<p class="MsoNormal"><span>Idaho Contractor - #
028765 Idaho PV # 028374<u></u><u></u></span></p>
<p class="MsoNormal"><span>NABCEP #
051112-136 <a href="http://www.greatsolarworks.com" target="_blank"><span style="color:blue">www.greatsolarworks.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><u><span>"Responsible Technologies for
Responsible People since 1988" </span></u><u><span><u></u><u></u></span></u></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:18pt;font-family:Webdings;color:green">P</span></b><span style="font-family:Helvetica,sans-serif;color:navy"> </span><span style="font-size:10pt;font-family:Arial,sans-serif;color:green">Please
consider the environment before printing this email.</span><span style="font-family:Helvetica,sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> RE-wrenches <a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank"><re-wrenches-bounces@lists.re-wrenches.org></a>
<b>On Behalf Of </b>Nick A Lucchese<br>
<b>Sent:</b> Thursday, February 17, 2022 11:28 AM<br>
<b>To:</b> RE-wrenches <a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank"><re-wrenches@lists.re-wrenches.org></a><br>
<b>Subject:</b> Re: [RE-wrenches] Mate3s hangups<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hello again,<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Perhaps it\u2019s something different since
you\u2019re saying \u201cfront panel looks perfectly normal\u201d but it\u2019s
difficult for me to think of any of my sites that don\u2019t
experience the Mate3-s freezing up from time to time
requiring a quick disconnect and reconnect of the Cat5
cables. Some sites do seem more frequent than others but
overall I\u2019ve just come to accept this and be sure to provide
my clients with a tutorial of how to fix when I walk them
through the initial commissioning instruction. I point out
both places to unplug and highlight the greater
accessibility of the 1st Mate port in the Hub versus on the
back of the Mate often attached to the wall. Of course
nobody remembers when it happens six months down the line
either. I can also tell how often my client actually pays
attention since it\u2019s not uncommon to show up at a site for
something else and discover a frozen Mate3-s. In general,
I\u2019ve just come to expect this and since it\u2019s always fixed
with a couple minute effort I don\u2019t see it as being a major
issue for the majority of my customers.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">As far as Hughesnet goes I also have
issues at those sites. No easy way around it. Seems like
Opticsre is slightly more stable than the older Blue Ion 2.0
monitoring though. Next time you speak with your favorite
battery or inverter manufacturer be sure to express your
dislike of this newer trend which does away with integrated
hardware for monitoring. I still have a lot of \u201cold timers\u201d
that can care less to have their monitoring online and
although it makes my life easier the manufacturers need to
accept that there is a large part of the off grid world that
does not have reliable internet nor an age demographic that
cares to navigate this new world of connectivity. There is
no substitute for on site monitoring hardware that displays
battery SOC. If an inexpensive Goal Zero can do it why can\u2019t
our favorite $20k batteries?<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Enjoy your day, Nick<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><br>
<br>
<u></u><u></u></p>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div>
<p class="MsoNormal">On Feb 16, 2022, at 11:23 AM, Kirk
Herander <<a href="mailto:kirkh@vermont.solar" target="_blank">kirkh@vermont.solar</a>>
wrote:<u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">Hello all,<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">I've had several Mates go
offline (refuse to send data) to the host lately.
Totally different sites. The front panel looks
perfectly normal. But they can only be restored by
unplugging the Lan and Hub cables, then a normal
reboot will occur and OpticsRE is restored.
Ideas???<br clear="all">
<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal">-- <u></u><u></u></p>
<div>
<div>
<div>
<p class="MsoNormal"><a name="m_1560295633529901476_SignatureSanitizer__MailAutoSig"><b><span style="font-size:10pt;font-family:Arial,sans-serif">Kirk
Herander / </span></b></a><b><span style="font-size:10pt;font-family:Arial,sans-serif"><a href="mailto:kirkh@vermont.solar" title="Send an email
to kirkh@vermont.solar; Send an email
to kirkh@vermont.solar" target="_blank">kirkh@vermont.solar</a></span></b><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif">Owner|Principal,
VT Solar, LLC</span></b><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><b><i><span style="font-size:10pt;font-family:Arial,sans-serif">Celebrating
our 31<sup>st</sup> Anniversary
1991-2022!!</span></i></b><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif"><a href="https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0" title="Click to open in
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Click to open in a new window or tab
https://nam02.safelinks.prot" target="_blank"><b>www.vermont.solar</b></a></span><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif">dba
Vermont Solar Engineering</span><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
</div>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif">802.863.1202</span><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:"Times New Roman";font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div></div>