<html><head></head><body dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><meta http-equiv="Content-Type" content="text/html charset=utf-8"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Chris I would certainly replace the hub & cables making sure to grease them one other thing is swap your M3 to confirm it is or not that. <br class=""><div><blockquote type="cite" class=""><div class="">On Feb 18, 2022, at 8:35 AM, Christopher Warfel <<a href="mailto:cwarfel@entech-engineering.com" class="">cwarfel@entech-engineering.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" class="">
<div class=""><p class=""><font size="4" class="">Hi, This system is not tied into Optics. Merchant
Marine retiree and he did not see the value in that. If it ran
on steam, he might have gone for it. <br class="">
</font></p><p class=""><font size="4" class=""> I will check the hub. It is the original hub (11
years old). I have a system of the same vintage (w/r to Hub)
and it is displaying correctly. I'll bring a bunch of spare
cables and see if that is the issue. Thank you, Chris</font><br class="">
</p>
<div class="moz-cite-prefix">On 2/18/2022 8:15 AM, Mac Lewis wrote:<br class="">
</div>
<blockquote type="cite" cite="mid:CAOABG48pVbE=ES-ieuf7T-gXUbJ3-MULwfGrS9tx3uMjxjKBaw@mail.gmail.com" class="">
<meta http-equiv="content-type" content="text/html; charset=UTF-8" class="">
<div dir="ltr" class="">
<div dir="ltr" class="">Hi Chris,
<div class=""><br class="">
</div>
<div class="">What type of charge controller is it? Older charge
controllers seem to have issues interacting with the Mate 3s
perfectly. Oddly, many times it will report the data OK to
OpticsRE. Which Hub do you have? Mate 3s needs to be
paired to a Hub 10.3. Also, you may try changing ports in
the Hub and of course cables.</div>
<div class=""><br class="">
</div>
<div class="">Good luck</div>
<div class=""><br class="">
</div>
<div class=""><br class="">
</div>
</div>
<br class="">
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, Feb 18, 2022 at 6:10
AM Christopher Warfel <<a href="mailto:cwarfel@entech-engineering.com" moz-do-not-send="true" class="moz-txt-link-freetext">cwarfel@entech-engineering.com</a>>
wrote:<br class="">
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left:1px solid
rgb(204,204,204);padding-left:1ex">
<div class=""><p class=""><font size="4" class="">We are having our own issues with one
project that we just converted from a Mate2 that
failed to a Mate3S. The charge controller settings
contain none of the data that we have programmed in.
We have made 4 trips to the site on the recommendation
of Outback to try the sometimes really odd ideas on
how to troubleshoot from them. We initially went to
their forum to get better technical support, and they
directed us to submit a "trouble ticket" via their
website, which sent us on this goose chase. My own
system is very similar to this customers and my Mate3S
displays properly. Long story short, we have not been
able to get the display of this part of the device to
work properly. We have sent 20 pictures to Outback to
show this and the person at the other end seems unable
to grasp that this is the issue.</font></p><p class=""><font size="4" class="">Please remove this picture if you
respond to save file space. <br class="">
</font></p><p class=""><font size="4" class=""><br class="">
</font></p><p class=""><br class="">
</p>
<div class="">On 2/17/2022 1:49 PM, Dana Orzel wrote:<br class="">
</div>
<blockquote type="cite" class="">
<div class=""><p class="MsoNormal"><span class="">My Mat3 goes blank on a
semi regular basis, I have not notated the
frequency. </span></p><div class=""><span class=""> </span><br class="webkit-block-placeholder"></div><p class="MsoNormal"><span class="">Perhaps someone from
Outback who is on the list would care to comment?
Anyone from OutBack on this?</span></p><div class=""><span class=""> </span><br class="webkit-block-placeholder"></div>
<div class="">
<div style="border-top:none;border-right:none;border-left:none;border-bottom:1.5pt
solid windowtext;padding:0in 0in 1pt" class=""><div style="border: none; padding: 0in;" class=""><span class=""> </span><br class="webkit-block-placeholder"></div>
</div><div class=""><span class=""> </span><br class="webkit-block-placeholder"></div><p class="MsoNormal"><span class="">Dana
Orzel Great Solar
Works, Inc. </span></p><p class="MsoNormal"><b class=""><span class="">C -
208.721.7003 <a href="mailto:dana@solarwork.com" target="_blank" moz-do-not-send="true" class="moz-txt-link-freetext">dana@solarwork.com</a></span></b></p><p class="MsoNormal"><span class="">Idaho Contractor - #
028765 Idaho PV # 028374</span></p><p class="MsoNormal"><span class="">NABCEP #
051112-136 <a href="http://www.greatsolarworks.com/" target="_blank" moz-do-not-send="true" class=""><span style="color:blue" class="">www.greatsolarworks.com</span></a></span></p><p class="MsoNormal"><u class=""><span class="">"Responsible
Technologies for Responsible People since
1988" </span></u><u class=""><span class=""></span></u></p><p class="MsoNormal" style="background:white"><b class=""><span style="font-size:18pt;font-family:Webdings;color:green" class="">P</span></b><span style="font-family:Helvetica,sans-serif;color:navy" class=""> </span><span style="font-size:10pt;font-family:Arial,sans-serif;color:green" class="">Please
consider the environment before printing this
email.</span><span style="font-family: Helvetica, sans-serif;" class=""></span></p><div class=""> <br class="webkit-block-placeholder"></div>
</div><div class=""><span class=""> </span><br class="webkit-block-placeholder"></div>
<div class="">
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt
solid rgb(225,225,225);padding:3pt 0in 0in" class=""><p class="MsoNormal"><b class="">From:</b> RE-wrenches <a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank" moz-do-not-send="true" class=""><re-wrenches-bounces@lists.re-wrenches.org></a>
<b class="">On Behalf Of </b>Nick A Lucchese<br class="">
<b class="">Sent:</b> Thursday, February 17, 2022 11:28
AM<br class="">
<b class="">To:</b> RE-wrenches <a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" moz-do-not-send="true" class=""><re-wrenches@lists.re-wrenches.org></a><br class="">
<b class="">Subject:</b> Re: [RE-wrenches] Mate3s hangups</p>
</div>
</div><div class=""> <br class="webkit-block-placeholder"></div><p class="MsoNormal">Hello again,</p>
<div class=""><div class=""> <br class="webkit-block-placeholder"></div>
</div>
<div class=""><p class="MsoNormal">Perhaps it\u2019s something
different since you\u2019re saying \u201cfront panel looks
perfectly normal\u201d but it\u2019s difficult for me to
think of any of my sites that don\u2019t experience the
Mate3-s freezing up from time to time requiring a
quick disconnect and reconnect of the Cat5 cables.
Some sites do seem more frequent than others but
overall I\u2019ve just come to accept this and be sure
to provide my clients with a tutorial of how to
fix when I walk them through the initial
commissioning instruction. I point out both places
to unplug and highlight the greater accessibility
of the 1st Mate port in the Hub versus on the back
of the Mate often attached to the wall. Of course
nobody remembers when it happens six months down
the line either. I can also tell how often my
client actually pays attention since it\u2019s not
uncommon to show up at a site for something else
and discover a frozen Mate3-s. In general, I\u2019ve
just come to expect this and since it\u2019s always
fixed with a couple minute effort I don\u2019t see it
as being a major issue for the majority of my
customers.</p>
</div>
<div class=""><div class=""> <br class="webkit-block-placeholder"></div>
</div>
<div class=""><p class="MsoNormal">As far as Hughesnet goes I also
have issues at those sites. No easy way around it.
Seems like Opticsre is slightly more stable than
the older Blue Ion 2.0 monitoring though. Next
time you speak with your favorite battery or
inverter manufacturer be sure to express your
dislike of this newer trend which does away with
integrated hardware for monitoring. I still have a
lot of \u201cold timers\u201d that can care less to have
their monitoring online and although it makes my
life easier the manufacturers need to accept that
there is a large part of the off grid world that
does not have reliable internet nor an age
demographic that cares to navigate this new world
of connectivity. There is no substitute for on
site monitoring hardware that displays battery
SOC. If an inexpensive Goal Zero can do it why
can\u2019t our favorite $20k batteries?</p>
</div>
<div class=""><div class=""> <br class="webkit-block-placeholder"></div>
</div>
<div class=""><p class="MsoNormal">Enjoy your day, Nick</p>
</div>
<div class=""><div class=""> <br class="webkit-block-placeholder"></div>
<div class=""><p class="MsoNormal"><br class="">
<br class="">
</p>
<blockquote style="margin-top:5pt;margin-bottom:5pt" class="">
<div class=""><p class="MsoNormal">On Feb 16, 2022, at 11:23
AM, Kirk Herander <<a href="mailto:kirkh@vermont.solar" target="_blank" moz-do-not-send="true" class="moz-txt-link-freetext">kirkh@vermont.solar</a>>
wrote:</p>
</div><div class=""> <br class="webkit-block-placeholder"></div>
<div class="">
<div class=""><p class="MsoNormal">Hello all,</p>
<div class=""><div class=""> <br class="webkit-block-placeholder"></div>
</div>
<div class=""><p class="MsoNormal">I've had several
Mates go offline (refuse to send data)
to the host lately. Totally different
sites. The front panel looks perfectly
normal. But they can only be restored by
unplugging the Lan and Hub cables, then
a normal reboot will occur and OpticsRE
is restored. Ideas???<br clear="all" class="">
</p>
<div class=""><div class=""> <br class="webkit-block-placeholder"></div>
</div><p class="MsoNormal">-- </p>
<div class="">
<div class="">
<div class=""><p class="MsoNormal"><a name="m_1560295633529901476_SignatureSanitizer__MailAutoSig" moz-do-not-send="true" class=""><b class=""><span style="font-size:10pt;font-family:Arial,sans-serif" class="">Kirk Herander / </span></b></a><b class=""><span style="font-size:10pt;font-family:Arial,sans-serif" class=""><a href="mailto:kirkh@vermont.solar" title="Send an email to
kirkh@vermont.solar; Send an
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</div>
<div class=""><p class="MsoNormal"><b class=""><span style="font-size:10pt;font-family:Arial,sans-serif" class="">Owner|Principal,
VT Solar, LLC</span></b><span style="font-size:12pt;font-family:Arial,sans-serif" class=""></span></p>
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<div class=""><p class="MsoNormal"><b class=""><i class=""><span style="font-size:10pt;font-family:Arial,sans-serif" class="">Celebrating
our 31<sup class="">st</sup> Anniversary
1991-2022!!</span></i></b><span style="font-size:12pt;font-family:Arial,sans-serif" class=""></span></p>
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<div class=""><p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif" class="">dba
Vermont Solar Engineering</span><span style="font-size:12pt;font-family:Arial,sans-serif" class=""></span></p>
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<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Times; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-east-asian: normal; font-variant-position: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; border-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-stroke-width: 0px;"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class=""><blockquote type="cite" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class=""><span class="Apple-style-span" style="border-collapse: separate; font-family: Times; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-east-asian: normal; 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font-size: 12px;"><b class=""><a href="blocked::mailto:Tump@swnl.net%22%20%5Co%20%22blocked::mailto:Tump@swnl.net" class="">Tump</a><a href="mailto:3391@gmail.com" class="">3391@gmail.com</a></b> <a href="blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/" class=""><b class="">www.SWNL.net</b></a></span><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-east-asian: normal; font-variant-position: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; border-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-stroke-width: 0px;"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-east-asian: normal; font-variant-position: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; border-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-stroke-width: 0px;"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class=""><div style="margin: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; font-size: 12px; line-height: normal; font-family: 'Times New Roman';" class=""> <span style="font-weight: normal; color: rgb(45, 44, 250);" class=""> </span><span style="font-style: normal; font-variant-caps: normal; font-weight: normal; font-size: 18px; line-height: normal; font-family: 'Times New Roman'; color: rgb(45, 44, 250);" class="">Solarwinds Northernlights</span> <b style="font-weight: normal;" class=""><i class=""> </i></b></div><div style="margin: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; font-size: 10px; line-height: normal; font-family: 'Times New Roman';" class=""><span style="font-style: normal; font-variant-caps: normal; font-weight: normal; font-size: 12px; line-height: normal; font-family: 'Times New Roman';" class=""><b class=""><i class=""> Serving Mid Coast Maine & Northern California</i></b></span><span style="font-style: normal; font-variant-caps: normal; font-weight: normal; font-size: 10px; line-height: normal; font-family: Arial;" class=""><b class=""><i class=""><br class=""></i></b></span><b class=""><i class=""> 207-832-7574 Cl. 610-517-8401 </i></b></div><div style="margin: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; font-size: 12px; line-height: normal; font-family: 'Times New Roman';" class=""><span style="color: rgb(45, 44, 250);" class=""><b class=""><i class=""> </i></b></span><b class=""><i class="">Blair "TUMP" May</i></b></div><p style="margin: 5px 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; font-size: 12px; line-height: normal; font-family: 'Times New Roman'; color: rgb(0, 144, 25);" class=""><span style="color: rgb(0, 0, 0);" class=""><b class=""><i class=""> ******** MAINE'S CHARTER ********<br class=""> </i></b></span><b class=""><i class=""> </i></b><span style="text-decoration: underline;" class=""><b class=""><i class=""> NABCEP "Certified PV Installer"</i></b></span><span style="text-decoration: underline; color: rgb(0, 0, 0);" class=""><b class=""><i class=""> <br class=""></i></b></span><span style="color: rgb(0, 0, 0);" class=""><b class=""><i class=""> <br class=""> ******** MAINE'S CHARTER ********<br class=""> </i></b></span><span style="text-decoration: underline;" class=""><b class=""><i class=""> Trace Xantrex "Certified" Dealer / Installer"</i></b></span></p><div style="margin: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; font-size: 12px; line-height: normal; font-family: 'Times New Roman'; min-height: 15px;" class=""><br class=""></div></div></div></span></div></span></div></span></span></div></div></blockquote></div></div></span><br class="Apple-interchange-newline"><br class="Apple-interchange-newline">
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