<div dir="ltr">We have had two units in succession fail, network ports stopped working. Other than networking they work perfectly. </div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 16, 2022 at 4:32 PM Kirk Herander <kirkh@vermont.solar> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Yep, "gateway offline" id the OpticsRE message. I will explore the auto-reboot, is it programmable through OptisRE?<div><br></div><div>I've never gotten a Mate3s to communicate over satellite internet. Just didn't work, even though the household LAN was fine over it. The customer had to invest in a Verizon cell modem( ie. jetpack) and I used the SIM card in a 3rd party modem, that works fine.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 16, 2022 at 3:07 PM Dan Fink <<a href="mailto:danbob88@gmail.com" target="_blank">danbob88@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Kirk -- Is it connected to OpticsRE, and do you get "Gateway Offline" status when this happens? I've had weird offline intervals in the past, and many Mate 3s firmware updates ago I set them to auto reboot every 24 hours which fixed weird offline intervals. My experience with Mate 3s / OpticsRE over HughesNet has been 50/50; works for some sites, not for others. The auto reboot has fixed all my similar issues so far as Chris mentions, but I have not had any problems with it not finding DHCP and getting back online by itself after an internet outage. Never seen that before here.<br clear="all"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(0,0,0)"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">Dan Fink</span></div><div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(0,0,0)"><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">Owner, Buckville Energy Consulting LLC</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">IREC Certified Instructor for PV and Small Wind Installation</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">NABCEP Certified PV System Inspector</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">NABCEP PV Associate</div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><a href="mailto:dan.fink@greendustrialtraining.com" target="_blank">d</a><a href="mailto:anbob88@gmail.com" target="_blank">anbob88@gmail.com</a></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">970-672-4342</div></div><br> </div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 16, 2022 at 12:24 PM Kirk Herander <kirkh@vermont.solar> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hello all,<div><br></div><div>I've had several Mates go offline (refuse to send data) to the host lately. Totally different sites. The front panel looks perfectly normal. But they can only be restored by unplugging the Lan and Hub cables, then a normal reboot will occur and OpticsRE is restored. Ideas???<br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><a name="m_8748751586262813393_m_-4108282176486441803_m_-250687717202748190_m_6558925561142880503_SignatureSanitizer__MailAutoSig"><b>Kirk Herander / </b></a><b><a href="mailto:kirkh@vermont.solar" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar" style="color:blue" target="_blank">kirkh@vermont.solar</a></b></span></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><b>Owner|Principal, VT Solar, LLC</b></span></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><b><i>Celebrating our 31<sup>st</sup> Anniversary 1991-2022!!</i></b></span></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><a href="https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0" title="Click to open in a new window or tab
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><font color="#666666">Chris Mason</font></div><div dir="ltr"><div><span style="font-size:13px"><font color="#666666">Solar systems designer</font></span></div><div><span style="font-size:13px"><font color="#666666">Generac Generators Industrial technician</font></span></div><div><font color="#666666"><br></font></div><div><font color="#666666">Comet Systems Ltd DBA Comet Solar<br>Anguilla Cell 264.235.5670</font></div><div>WhatsApp <span style="color:rgb(102,102,102)">264.235.5670</span></div><div><font color="#666666">Skype: netconcepts</font></div><div><font color="#666666"><a href="http://www.cometenergysystems.com/" target="_blank">www.cometsolar.com</a></font></div></div></div></div>