<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">We program Auto Reboot for a 12 hour interval on all Mate3s when using satellite internet and it seems to keep us online \u201cmost of the time\u201d.<div>When it does go offline we just check back once the next auto reboot has occurred.</div><div>Outback admits auto reboot is a less than ideal solution but its what engineering came up with for the problem.</div><div>Rich<br><br><div dir="ltr">Sent from my iPhone</div><div dir="ltr"><br><blockquote type="cite">On Feb 17, 2022, at 11:50 AM, Dana Orzel <dana@solarwork.com> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">\ufeff<meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">My Mat3 goes blank on a semi regular basis, I have not notated the frequency. <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">Perhaps someone from Outback who is on the list would care to comment? Anyone from OutBack on this?<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><div><div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.5pt;padding:0in 0in 1.0pt 0in"><p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p></div><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif;color:#002060"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">Dana Orzel Great Solar Works, Inc. <o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">C - 208.721.7003 dana@solarwork.com<o:p></o:p></span></b></p><p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">Idaho Contractor - # 028765 Idaho PV # 028374<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">NABCEP # 051112-136 <a href="http://www.greatsolarworks.com"><span style="color:blue">www.greatsolarworks.com</span></a><o:p></o:p></span></p><p class="MsoNormal"><u><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">"Responsible Technologies for Responsible People since 1988" </span></u><u><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></u></p><p class="MsoNormal" style="background:white"><b><span style="font-size:18.0pt;font-family:Webdings;color:green">P</span></b><span style="font-family:"Helvetica",sans-serif;color:navy"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:green">Please consider the environment before printing this email.</span><span style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p></div><p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> <b>On Behalf Of </b>Nick A Lucchese<br><b>Sent:</b> Thursday, February 17, 2022 11:28 AM<br><b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br><b>Subject:</b> Re: [RE-wrenches] Mate3s hangups<o:p></o:p></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Hello again,<o:p></o:p></p><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">Perhaps it\u2019s something different since you\u2019re saying \u201cfront panel looks perfectly normal\u201d but it\u2019s difficult for me to think of any of my sites that don\u2019t experience the Mate3-s freezing up from time to time requiring a quick disconnect and reconnect of the Cat5 cables. Some sites do seem more frequent than others but overall I\u2019ve just come to accept this and be sure to provide my clients with a tutorial of how to fix when I walk them through the initial commissioning instruction. I point out both places to unplug and highlight the greater accessibility of the 1st Mate port in the Hub versus on the back of the Mate often attached to the wall. Of course nobody remembers when it happens six months down the line either. I can also tell how often my client actually pays attention since it\u2019s not uncommon to show up at a site for something else and discover a frozen Mate3-s. In general, I\u2019ve just come to expect this and since it\u2019s always fixed with a couple minute effort I don\u2019t see it as being a major issue for the majority of my customers.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">As far as Hughesnet goes I also have issues at those sites. No easy way around it. Seems like Opticsre is slightly more stable than the older Blue Ion 2.0 monitoring though. Next time you speak with your favorite battery or inverter manufacturer be sure to express your dislike of this newer trend which does away with integrated hardware for monitoring. I still have a lot of \u201cold timers\u201d that can care less to have their monitoring online and although it makes my life easier the manufacturers need to accept that there is a large part of the off grid world that does not have reliable internet nor an age demographic that cares to navigate this new world of connectivity. There is no substitute for on site monitoring hardware that displays battery SOC. If an inexpensive Goal Zero can do it why can\u2019t our favorite $20k batteries?<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">Enjoy your day, Nick<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal"><br><br><o:p></o:p></p><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal">On Feb 16, 2022, at 11:23 AM, Kirk Herander <<a href="mailto:kirkh@vermont.solar">kirkh@vermont.solar</a>> wrote:<o:p></o:p></p></div><p class="MsoNormal"><o:p> </o:p></p><div><div><p class="MsoNormal">Hello all,<o:p></o:p></p><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">I've had several Mates go offline (refuse to send data) to the host lately. Totally different sites. The front panel looks perfectly normal. But they can only be restored by unplugging the Lan and Hub cables, then a normal reboot will occur and OpticsRE is restored. Ideas???<br clear="all"><o:p></o:p></p><div><p class="MsoNormal"><o:p> </o:p></p></div><p class="MsoNormal">-- <o:p></o:p></p><div><div><div><p class="MsoNormal"><a name="SignatureSanitizer__MailAutoSig"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Kirk Herander / </span></b></a><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="mailto:kirkh@vermont.solar" target="_blank" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar">kirkh@vermont.solar</a></span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p></div><div><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Owner|Principal, VT Solar, LLC</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p></div><div><p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Celebrating our 31<sup>st</sup> Anniversary 1991-2022!!</span></i></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0" target="_blank" title="Click to open in a new window or tab
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