<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hello again,<div class=""><br class=""></div><div class="">Perhaps it\u2019s something different since you\u2019re saying \u201cfront panel looks perfectly normal\u201d but it\u2019s difficult for me to think of any of my sites that don\u2019t experience the Mate3-s freezing up from time to time requiring a quick disconnect and reconnect of the Cat5 cables. Some sites do seem more frequent than others but overall I\u2019ve just come to accept this and be sure to provide my clients with a tutorial of how to fix when I walk them through the initial commissioning instruction. I point out both places to unplug and highlight the greater accessibility of the 1st Mate port in the Hub versus on the back of the Mate often attached to the wall. Of course nobody remembers when it happens six months down the line either. I can also tell how often my client actually pays attention since it\u2019s not uncommon to show up at a site for something else and discover a frozen Mate3-s. In general, I\u2019ve just come to expect this and since it\u2019s always fixed with a couple minute effort I don\u2019t see it as being a major issue for the majority of my customers.</div><div class=""><br class=""></div><div class="">As far as Hughesnet goes I also have issues at those sites. No easy way around it. Seems like Opticsre is slightly more stable than the older Blue Ion 2.0 monitoring though. Next time you speak with your favorite battery or inverter manufacturer be sure to express your dislike of this newer trend which does away with integrated hardware for monitoring. I still have a lot of \u201cold timers\u201d that can care less to have their monitoring online and although it makes my life easier the manufacturers need to accept that there is a large part of the off grid world that does not have reliable internet nor an age demographic that cares to navigate this new world of connectivity. There is no substitute for on site monitoring hardware that displays battery SOC. If an inexpensive Goal Zero can do it why can\u2019t our favorite $20k batteries?</div><div class=""><br class=""></div><div class="">Enjoy your day, Nick</div><div class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Feb 16, 2022, at 11:23 AM, Kirk Herander <<a href="mailto:kirkh@vermont.solar" class="">kirkh@vermont.solar</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">Hello all,<div class=""><br class=""></div><div class="">I've had several Mates go offline (refuse to send data) to the host lately. Totally different sites. The front panel looks perfectly normal. But they can only be restored by unplugging the Lan and Hub cables, then a normal reboot will occur and OpticsRE is restored. Ideas???<br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr" class=""><div style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;" class=""><span style="font-size:10pt" class=""><a name="SignatureSanitizer__MailAutoSig" class=""><b class="">Kirk Herander / </b></a><b class=""><a href="mailto:kirkh@vermont.solar" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar" style="color:blue" target="_blank" class="">kirkh@vermont.solar</a></b></span></div><div style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;" class=""><span style="font-size:10pt" class=""><b class="">Owner|Principal, VT Solar, LLC</b></span></div><div style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;" class=""><span style="font-size:10pt" class=""><b class=""><i class="">Celebrating our 31<sup class="">st</sup> Anniversary 1991-2022!!</i></b></span></div><div style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;" class=""><span style="font-size:10pt" class=""><a href="https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0" title="Click to open in a new window or tab
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