<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Wrenches,<div class=""><br class=""><div class="">I received a call from a person who is having issues with his Solaredge/LG system. He\u2019s got a SE7600A-US, StoreEdge connection unit, autotransformer, and LG battery. I\u2019ve never laid hands on SE or LG equipment and could use some guidance here. He\u2019s located several hours from me, and I\u2019m the only Solar Bozo around></div><div class="">His Words:</div><div class=""><br class=""></div><div class=""><div dir="ltr" data-setdir="false" style="font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class="">Happy Saturday Michael, thanks again for taking an interest in my solar situation. In June 2020 my 9.920 KW (15,752 kWh estimated production) solar system was installed by now bankrupt "Empire Solar". Thirty-one (31) 320W panels were installed on my roof. My system included a battery back-up system which utilizes an LG Li-Ion RESU10H battery (model #R15563P3SSEG).</div><div dir="ltr" data-setdir="false" style="font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><br class=""></div><div dir="ltr" data-setdir="false" style="font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class="">Unfortunately, more than a year passed after installation for a net metering agreement (NME) with Pacific Power to be put in place. Pacific Power installed a new compatible meter on my home the same week I learned Empire Solar filed for bankruptcy. Empire sent me an email with easy-to-follow instructions for turning my system on. I followed the very simple instructions with zero results. Pacific Power since confirmed my system is not generating any power.</div><div dir="ltr" data-setdir="false" style="font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><br class=""></div><div dir="ltr" data-setdir="false" style="font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><br class=""></div><div dir="ltr" data-setdir="false" style="font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><div dir="ltr" data-setdir="false" style="" class="">Currently, my "Solar Edge" inverter displays error code "2x1A - Faulty AC Relay". The inverter cycles through a 5-minute "wake-up" routine in which it counts down from 300 before it displays the aforementioned error code, then begins the wake-up countdown again and repeats this cycle endlessly until I power off the LG battery.</div><div class=""><br class=""></div><div style="font-size: 20px;" class="">Thanks everyone</div></div><div class=""><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><b class=""><br class=""></b></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br class=""></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span class="Apple-tab-span" style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; letter-spacing: normal; text-transform: none; white-space: pre; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> </span><font color="#707070" class=""><b style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">Michael </b><b class="">Morningstar</b></font></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><b class=""><br class=""></b></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><b class=""> <span class="Apple-tab-span" style="font-style: normal; font-weight: normal; white-space: pre;"> </span><span style="font-weight: normal;" class=""><i class="">Morningstar Electric</i></span></b></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span class="Apple-tab-span" style="white-space: pre;"> </span>PO Box 1494</div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><div class=""><span class="Apple-tab-span" style="white-space: pre;"> </span>Mount Shasta, California 96067</div><div class=""><span class="Apple-tab-span" style="white-space: pre;"> </span>530-921-0560</div><div class=""><span class="Apple-tab-span" style="white-space: pre;"> </span>CSLB 949635</div><div class=""> </div></div><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> </span><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span><img apple-inline="yes" id="E2BF3389-88DE-445B-A136-7C4D0346DA28" src="cid:D2A6BB84-B59E-4ED1-8484-EDE18DF9A713" class=""></span>
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