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<p><font size="4">I find they drop out over time due to networking
issues and eventually will reconnect and catch up on data.
Right now, about 20% of my systems installed in the past 5 years
are having some issue with a microinverter or network. In a
couple of days, they probably will reconnect and the emails will
end. I do think that it is a good idea to put in a $100
meter/enclosure so that you have a visual on power production,
especially where the network is weak. Our little coop here has
"smart meters" that are supposed to show power flow.Having the
customer create an account and give you the password is another
check if you have such meters. My problem has been getting the
utility here to make sure the software is set up for us the
owners to be able to determine power flow. <br>
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<p><font size="4">Chris</font><br>
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<div class="moz-cite-prefix">On 1/10/2022 1:12 PM, Nick A Lucchese
wrote:<br>
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cite="mid:3C6A24E6-7678-4F2C-8A9A-28D16284A859@me.com">
<pre class="moz-quote-pre" wrap="">Greetings Wrenches,
Two of the Enphase systems I installed 3-4 years ago about a year apart of one another are all of a sudden indicating a micro inverters not reporting and Envoy not reporting diagnosis on Enlighten and Installer Toolkit. This was initially diagnosed a few weeks ago before the weather hit the west coast so is unrelated in that regard. The first site with micro\u2019s not reporting had not had any equipment or network changes to justify why it wasn\u2019t connecting to the client\u2019s router. After multiple attempts to get it to reconnect and the client even replacing his older router with something more powerful it still will not connect. I\u2019m using the new Installer Toolkit as well and even with that when I\u2019m at the point of \u201cConnect Envoy to internet via Wifi\u201d with network name and password fields populated it still will not enable satisfaction when pressing \u201cCONNECT\u201d. I\u2019ve been to the site multiple times now and also went through Enphase\u2019s live chat (while not on site) and still no success. No matter what I\u2019ve tried so far, no joy. I also have a second site doing the same thing however I\u2019ve been instructing the competent homeowner remotely on this one before I make the effort to get on site. Also, even though now it is saying micro\u2019s not reporting I believe this one initially just said Envoy not reporting. I\u2019ve confirmed myself on the first site that the system is still producing and definitely nothing wrong with the array or micros and had the client confirm power production on the second site by observing the utility meter.
Has anyone else had this type of problem with the Envoy after years of successful operation and no site changes? Do they actually just fail every once in awhile or have the newest generations of the Envoys over the last few years been solid for everyone? It would be problematic to run ethernet cables on both sites so other than perhaps testing purposes a hardwired connection isn\u2019t an option. At the moment I\u2019m planning a second \u201clive chat\u201d support call but thinking they\u2019re not going to take me anywhere beyond the support documentation they already have. Last time the support specialist ended with \u201cdon\u2019t worry it will work\u201d. If this was an off grid job I\u2019d have all kinds of loaner equipment I could implement to help eliminate possibilities but I\u2019d rather not purchase an extra Envoy just yet.
I wish they still had a piece of hardware for simple monitoring of power production. I know the original Envoy had some limitations as well but at least it gave quick at glance confidence for the homeowner to the large contingent of my clients that don't want to be troubled with searching for their system in a web portal or app. This move of going to all online monitoring by many manufacturers burns up many hours of my time each year troubleshooting wi-fi and networking bu*****t. I love Enphase and am blown away by what they\u2019re doing but sure wish they still offered a simple monitor other than a phone or computer to observe production on site.
Thanks for any insights if you have it, Nick
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Christopher Warfel</font><br>
<font face="PMingLiU-ExtB"> ENTECH
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