<p>Definitely have done some customer firing. My off time is extremely valuable to me at this stage of life. If they can't follow the instructions, it is in the contract and we part ways. </p>
<p>The same with manufacturers, If they can't get me product that lasts and has built-in quality I do not want their gear. Recently read about an Inverter that has problems starting 3/4 HP motors and pumps. Half of my clients have 3/4 HP 120vac fire pumps up here in the Sierra. Absolutely can't lose power in an emergency.</p>
<p>The picture of the system in the start of this thread was not the worst I have seen, by a long shot! </p>
<div>
<pre> </pre>
<pre><strong><span style="font-size: small;">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
</div>
<p>On Thu, 25 Feb 2021 13:33:17 -0500, "Kirk Herander, VSE" <kirkh@vermont.solar> wrote:</p>
<blockquote type="cite" style="padding-left:5px; border-left:#1010ff 2px solid; margin-left:5px; width:100%"><!-- html ignored --><!-- head ignored --><!-- meta ignored -->
<div id="__MailbirdStyleContent" style="font-size: 12pt; font-family: Arial; color: #000000; text-align: left;" dir="ltr">And did you ever walk away from from a longstanding PITA? I call it "firing" a customer. You took them on years ago 'cause maybe you needed the work, or just felt sorry for them. But have been nothing but a pain for all the reasons you mentioned. And they get upset when you finally tell them, nicely or not, to find someone else. I've done firings no less than 5 times in the last several years. At this late date in my career, who needs it.
<div> </div>
<div class="mb_sig">
<p class="MsoNormal" style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;"><span style="font-size: 10pt;"><a name="_MailAutoSig"></a><strong>Kirk Herander / </strong><strong><a style="cursor: pointer; color: blue;" title="Send an email to kirkh@vermont.solar" href="mailto:kirkh@vermont.solar">kirkh@vermont.solar</a></strong><!-- o ignored --></span></p>
<p class="MsoNormal" style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;"><span style="font-size: 10pt;"><strong>Owner|Principal, VT Solar, LLC</strong><!-- o ignored --></span></p>
<p class="MsoNormal" style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;"><span style="font-size: 10pt;"><strong><em>Celebrating our 30<sup>th</sup> Anniversary 1991-2021!!</em></strong><!-- o ignored --></span></p>
<p class="MsoNormal" style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;"><span style="font-size: 10pt;"><a title="Click to open in a new window or tab
https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb..." href="https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0"><strong><span style="color: blue;">www.vermont.solar</span></strong></a><strong><!-- o ignored --></strong></span></p>
<p class="MsoNormal" style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;"><span style="font-size: 10pt;">dba Vermont Solar Engineering<!-- o ignored --></span></p>
<p class="MsoNormal" style="font-family: Arial; font-size: 16px; margin: 0in 0in 0.0001pt;"><span style="font-size: 10pt;">802.863.1202</span></p>
</div>
<blockquote class="history_container" style="border-left-style: solid; border-width: 1px; margin-top: 20px; margin-left: 0px; padding-left: 10px;">
<p style="color: #aaaaaa; margin-top: 10px;">On 2/24/2021 8:28:47 PM, Hilton Dier <hiltondier@gmail.com> wrote:</p>
<div style="font-family: Arial,Helvetica,sans-serif;">I'll say it again: The most important clients are the ones you turn away. The penny pinching, pound foolish, never satisfied, paranoid, DIY-without-asking, ear bending, time sucking, slow paying nightmares that we have all had. The key is to see the warning signs on the way in, a skill that comes from grim experience.<br /><br />The "can you cob this back together for $200?" job is a non starter.<br /><br />Hilton Dier III<br />Renewable Energy Design<br />Missisquoi River Hydro LLC<br />_______________________________________________<br />List sponsored by Redwood Alliance<br /><br />List Address: RE-wrenches@lists.re-wrenches.org<br /><br />Change listserver email address & settings:<br />http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br /><br />There are two list archives for searching. When one doesn't work, try the other:<br />https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/<br />http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org<br /><br />List rules & etiquette:<br />http://www.re-wrenches.org/etiquette.htm<br /><br />Check out or update participant bios:<br />http://www.members.re-wrenches.org<br /><br /></div>
</blockquote>
</div>
</blockquote>