<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Hi David and Matt!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Which monitoring platform are you struggling with? There is a legacy platform that is set to be retired at the end of the year \u2013 the one we called \u201cSMS\u201d which had the old orange and black theme. It\u2019s being replaced with SunPower Pro Fleet
Management, which is available to our dealers now. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">You should find it\u2019s a lot faster and we\u2019re building new tools into it so it will have the same capabilities as SMS without the lag. It\u2019s also got a much better interface and works on tablets and mobile devices (although it\u2019s not optimized
for phones). It also has some significant enhancements such as remote command functions that had previously been only available to technical support or when on site doing commissioning.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Contact me offline if you need instructions or help getting access.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#007DC3">Isaac Opalinsky</span></b><b>
</b><span style="color:#007DC3">|</span> Director, Training & Field Enablement<o:p></o:p></p>
<p class="MsoNormal">mobile 443-277-6286 <span style="color:#007DC3">| </span><a href="mailto:isaac.opalinsky@sunpower.com">isaac.opalinsky@sunpower.com</a>
<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="281" height="41" style="width:2.927in;height:.427in" id="Picture_x0020_14" src="cid:image001.png@01D6B867.62B1CC90" alt="sp_2014_logo_black_orange_CMYK-01"><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>Matt Partymiller<br>
<b>Sent:</b> Wednesday, November 11, 2020 12:59 PM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> [EXT] Re: [RE-wrenches] Sunpower monitoring site<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellpadding="0" style="background:papayawhip">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><b><span style="color:indianred">External Email - </span></b><span style="color:black">Use caution when responding, clicking, and/or downloading attachments.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p class="MsoNormal">Same issue for me. Can\u2019t analyze any site lately. It has been that way over a month.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>>
<b>On Behalf Of </b>Dave Tedeyan<br>
<b>Sent:</b> Wednesday, November 11, 2020 10:36 AM<br>
<b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Subject:</b> [RE-wrenches] Sunpower monitoring site<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">To the other Sunpower dealers out there, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Is anyone else having issues with Sunpower's partner monitoring portal? <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I log in, it takes a couple minutes before I can even view a site, and <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">once I do I can barely get to a new view before I get logged out again. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I know that they have a new monitoring site, but that one seems to be <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">almost as slow, and give only basic system information. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I am curious if others are having success monitoring their Sunpower <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">systems, or if people are having similar issues.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Cheers, <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Dave<br clear="all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Tahoma",sans-serif">Dave Tedeyan, PE</span></b><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Senior Engineer | Taitem Engineering, PC</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><img border="0" width="142" height="80" style="width:1.4791in;height:.8333in" id="_x0000_i1026" src="https://www.taitem.com/signatures/logo.png"></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">110 South Albany Street | Ithaca, NY 14850</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">o. <u>607.277.1118 x121</u> f. 607.277.2119</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.taitem.com&d=DwMGaQ&c=Kv2S0ZicsIm17HTFqYG_Og&r=RD0lHHgQqAl7xvyDm5AiPkLCedjBloPiZPB0MsAPMCE&m=HPRpZJ-YO_etYh3a-Ila3hvxXQZkBmXHliHK60NYWPk&s=orgzmz8BCjaTf8chgKEjhTDywjzbdQNyCSQi3BYwwFk&e=" target="_blank">www.taitem.com</a></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Solar \u2022</span><span style="font-size:12.5pt;font-family:"Tahoma",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Sustainability \u2022 Energy \u2022 Design</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Certified B-Corporation since 2013</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>