<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"></div><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">The displays are dead completely.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">The SB 5.0 with issue is with a -US. The first one was replaced by another contractor who apparently didn't read the huge sticker that says it had a transport cover on it. So when I ordered the second warranty unit I asked that a regular cover be sent (SMA dropped the ball on that last year). That original contractor also used exposed THWN for the home run wiring on the roof and couldn't quite figure out how a Soladeck pass-though box works (scary stuff). I fixed that of course. But nothing else seems wrong. This inverter failure was slightly different from the last two. Now one string is showing 0V on the display but 277Voc on the meter. No ground faults detected. The other string is 360V. Both are good numbers based on the string configuration. AC voltage is good. No power production despite one good DC string and good AC.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">SMA service department finally relented this time (today) when I could not get into the interface via WiFi nor Ethernet and they are sending another unit out, this time supposedly with the correct non-transport cover. We will see. I just can't spend 4-6 hours of travel, hold and diagnostic time on these inverter issues. It's not worth it, particularly when I didn't sell the unit in the first place. SMA (and other string inverter manufacturers) are out of willing and capable service personnel in my area. I'm usually the last resort that people call when they are exasperated.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table border="0" cellpadding="0" cellspacing="0" style="font-family:"helvetica neue",helvetica,arial,sans-serif"><tbody></tbody></table><b><div style="text-align:center"><br></div></b></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Aug 18, 2020 at 4:20 PM frenergy <<a href="mailto:frenergy@psln.com">frenergy@psln.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<p>Jason,</p>
<p> Is it the actual display behind the window of the
cover or is it the window in the cover? It might be worth a try
to contact a place that repairs SMA (and other inverters) like the
Solar Cowboys (530) 273-4895. If its just the window, we've
replaced them.<br>
</p>
<p> And your reference to the SB 5.0 that has failed 3
times....was it a "U", "US", -40,-41? Refurbished? Can't say why
but I've had pretty good luck with calling their service line,
I've always entered my acct # first.<br>
</p>
<p>Bill</p>
<pre cols="72">Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.
Taylorsville, CA 95983
530.284.7849
CA Lic 874049
<a href="https://mailtrack.io/trace/link/86e40499e98806ac1123ea5dd68eb33e1694ea9f?url=http%3A%2F%2Fwww.frenergy.net&userId=1613865&signature=5433bfb0b4e8d026" target="_blank">www.frenergy.net</a></pre>
<div>On 8/18/2020 7:59 AM, Jason Szumlanski
wrote:<br>
</div>
<blockquote type="cite">
<div dir="auto">
<div>It looks like I'll be giving up on this case. SMA keeps
bouncing me among departments, pointing fingers at each other.
Nobody seems to be able to help. One service department rep
actually told me that most people just look for things on
eBay. Seriously.
<div dir="auto"><br>
</div>
<div dir="auto">And I'm writing this as I sit in the driveway
of another client with a SB 5.0 that has failed three times.
Not only will I decline to offer their products in the
future, but I'm about to stop servicing them too. I can put
up with this lack or support. </div>
<div dir="auto"><br>
</div>
<div dir="auto">Jason</div>
<br>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Aug 11, 2020, 5:41
PM Jason Szumlanski <<a href="mailto:jason@floridasolardesigngroup.com" target="_blank">jason@floridasolardesigngroup.com</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div dir="ltr">
<div style="font-family:arial,helvetica,sans-serif">Yeah,
it's like pulling teeth to get a response, much less
an informed response. They told me to maintain NEMA
3R rating I need a full cover replacement. But no
word on how to actually accomplish that (where to
buy, how much, if available, etc.)</div>
<div style="font-family:arial,helvetica,sans-serif"><br>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, Aug 10, 2020
at 8:13 PM Chris Sparadeo <<a href="mailto:sparadeo.chris@gmail.com" rel="noreferrer" target="_blank">sparadeo.chris@gmail.com</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<div dir="auto">Jason, </div>
</div>
<div dir="auto"><br>
</div>
<div dir="auto">Yes the LCD displays can be swapped
out. I had an issue with one earlier this year on
a SB6000US and SMA sent a replacement. Very easy
to swap out. Good luck with tech support. </div>
<div dir="auto"><br>
</div>
<div dir="auto">-Chris </div>
<div><br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, Aug
10, 2020 at 7:20 PM Jason Szumlanski <<a href="mailto:jason@floridasolardesigngroup.com" rel="noreferrer" target="_blank">jason@floridasolardesigngroup.com</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div dir="ltr">
<div style="font-family:arial,helvetica,sans-serif">I'm
zeroing in on an answer and will share
when I get it. I sent an email at the
recommendation of the first-line
customer service rep. One person
responded saying to call customer
service (haha). A few minutes later
another one said the cover needs to be
replaced to maintain the NEMA 3R rating
and gave me another email to get
information on availability. </div>
<div style="font-family:arial,helvetica,sans-serif"><br>
</div>
<div style="font-family:arial,helvetica,sans-serif"><br>
</div>
<div style="font-family:arial,helvetica,sans-serif"><br>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon,
Aug 10, 2020 at 5:05 PM Jason Szumlanski
<<a href="mailto:jason@floridasolardesigngroup.com" rel="noreferrer" target="_blank">jason@floridasolardesigngroup.com</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div style="font-family:arial,helvetica,sans-serif">Does
anyone know if the LCD displays can
be replaced? I have a client with
three SB6000US and one SB3000US all
manufactured in 2007 and all four
displays are shot. I'm not sure why
it is so hard for SMA tech support
to give me a simple answer on this.
I just had a mind-melting hour-long
phone call with them about this and
the easiest currently-available
replacement for an out-of-warranty
SB6000US. I failed to get a straight
answer on either question.</div>
<div style="font-family:arial,helvetica,sans-serif"><br>
</div>
<div style="font-family:arial,helvetica,sans-serif">Jason
Szumlanski</div>
<div style="font-family:arial,helvetica,sans-serif">Florida
Solar Design Group</div>
</div>
</blockquote>
</div>
<img alt="" style="display: flex;" width="0" height="0"></div>
_______________________________________________<br>
</blockquote>
</div>
</div>
<div dir="ltr">
<div dir="ltr">
<div>
<div dir="ltr">
<div dir="ltr">
<div>Chris Sparadeo</div>
<div><br>
</div>
<div><br>
</div>
<div>C_802-369-4458</div>
<div>H_802-728-3059</div>
</div>
</div>
</div>
</div>
</div>
_______________________________________________<br>
<br>
</blockquote>
</div>
<img alt="" style="display: flex;" width="0" height="0"></div>
</blockquote>
</div>
</div>
</div>
<br>
<fieldset></fieldset>
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