<div dir="ltr"><div class="gmail_default" style="font-family:comic sans ms,sans-serif;font-size:large">Drake,</div><div class="gmail_default" style="font-family:comic sans ms,sans-serif;font-size:large">How long does it take to get Hasan on the phone, when you're onsite doing a service call?</div><div class="gmail_default" style="font-family:comic sans ms,sans-serif;font-size:large">How many staff other than Hasan are trained to help installers with their battery inverters, who are onsite doing service calls?</div><div class="gmail_default" style="font-family:comic sans ms,sans-serif;font-size:large">Do you happen to know if Hasan and crew have figured out a way for installers to change storage profiles without returning to the site?</div><div class="gmail_default" style="font-family:comic sans ms,sans-serif;font-size:large">Some sites are an hour drive away which means 2 hours of drive time.</div><div class="gmail_default" style="font-family:comic sans ms,sans-serif;font-size:large"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><font face="comic sans ms, sans-serif" style="background-color:rgb(255,255,255)" color="#0000ff"><img src="https://drive.google.com/uc?id=1i6WANcT60uhIN__gmqu8lrZpoi6C97cR&export=download" width="96" height="64"></font></div><div><font face="comic sans ms, sans-serif" style="background-color:rgb(255,255,255)" color="#0000ff">Vic Guillot</font></div><div><font face="comic sans ms, sans-serif" style="background-color:rgb(255,255,255)" color="#0000ff">Sol Sierra, Inc.</font></div><div><font face="comic sans ms, sans-serif" style="background-color:rgb(255,255,255)" color="#0000ff">209.795.3554 office</font></div><div><font face="comic sans ms, sans-serif" style="background-color:rgb(255,255,255)" color="#0000ff">209.768.3560 mobile/text</font></div><div><br></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Aug 18, 2020 at 7:23 AM <<a href="mailto:drake.chamberlin@redwoodalliance.org">drake.chamberlin@redwoodalliance.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style="font-size:10pt;font-family:Verdana,Geneva,sans-serif">
<div id="gmail-m_3083892281069766403signature">I wrote to Hassan Taylor at SMA. He says they are still there.<br>
<div style="margin:0px;padding:0px;font-family:monospace"> </div>
</div>
<div><br>
<p>On Mon, Aug 17, 2020 at 10:36 AM Hasan Taylor <<a href="mailto:Hasan.Taylor@sma-america.com" target="_blank">Hasan.Taylor@sma-america.com</a>> wrote:</p>
<p>All I can say is rumors of the Hybrid Energy Team\u2019s demise were greatly exaggerated. We\u2019re still here, and I have no idea where this person got their info from.</p>
<p>Thank you,</p>
<p>Hasan Taylor</p>
<p><br></p>
<p>SMA America, LLC</p>
<p>Regional Senior Expert, Hybrid Energy Systems</p>
<p>Tel: (877) 697-6283 (option 4 for Hybrid)</p>
<p><a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sma-america.com%2F&data=02%7C01%7CHasan.Taylor%40sma-america.com%7Ca8a46b9bbb8d4a3d179608d842e7b2af%7Ca059b96c28294d1188374cc1ff84735d%7C0%7C0%7C637332910193094527&sdata=ESvIgaJirtuzJYzzXWf5y9omGFGsJ71dHc9Ue0B6aEw%3D&reserved=0" target="_blank">www.SMA-America.com</a></p>
</div>
<p><br></p>
<p id="gmail-m_3083892281069766403reply-intro">On 2020-08-16 13:55, Ray wrote:</p>
<blockquote type="cite" style="padding:0px 0.4em;border-left:2px solid rgb(16,16,255);margin:0px">
<div id="gmail-m_3083892281069766403replybody1">
<div>
<p>I haven't used that combo, but I spent quite a bit of time researching, and SMA only warrants their equipment when used with batteries from their 'recommended' list. LG Chem is not on the list, BYD is. Personally I would be picking an inverter that has better tech support (<strong>SMA fired all their off grid team</strong>) and is better suited for the design. The only reason I could think to use the Sunny Island would be if it was a 208, 3 phase setup.</p>
<pre> </pre>
</div>
</div>
</blockquote>
</div>
_______________________________________________<br>
List sponsored by Redwood Alliance<br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Change listserver email address & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" rel="noreferrer" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
List-Archive: <a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" rel="noreferrer" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm" rel="noreferrer" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out or update participant bios:<br>
<a href="http://www.members.re-wrenches.org" rel="noreferrer" target="_blank">www.members.re-wrenches.org</a><br>
<br>
</blockquote></div>