<div dir="ltr">To all,<div><br></div><div>Lately it seems that I'm taking over more and more off grid projects that have become orphaned by the many possers in our off grid world. Believe me when I say I'm happy to do it. In regards to Optics I've created my own account so that I can view all my clients. The problem I'm running into is that when I try to create a new profile by entering the clients Mate3 MAC address I find that the address is already registered. The clients don't know anything and the installers have disappeared. In some cases the clients do have a login and password. So my question to you is what is the work around here? Is there a way to locally clear the info at the Mate3 or is this something that has to be done at OB HQ? If so, what kind of documentation would be required from the client to provide to OB to allow someone else to "take over" administrative rights of the system? I did reach out to OB on the issue but have received no response as of yet. I will say, when it works it is awesome.<br></div><div><br></div><div>Christopher</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Mar 17, 2020 at 9:50 AM Tump <<a href="mailto:tump@swnl.net" target="_blank">tump@swnl.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>Please be aware that the files that are stored in the Mates are not able to be overwritten, and this leads to corrupted data among other mystery issues. Contact Kris Stone, a former OB employee, he has the ability to erase the old files. I no longer travel w/o updated M3s and the firmware to up date. IF I have an issue, I will copy settings in the older Mate and leave my new one in place until I get it addressed by Kris.<div>FYI OB just closed down 1 their offices and moved (those who still had jobs) to I believe Bellingham. Lonus?</div><div>Kris Stone, 425-233-0731 <a href="mailto:stkrizzi@yahoo.com" target="_blank">stkrizzi@yahoo.com</a><br><div><blockquote type="cite"><div>On Mar 16, 2020, at 6:37 PM, Dan Fink <<a href="mailto:danbob88@gmail.com" target="_blank">danbob88@gmail.com</a>> wrote:</div><br><div><div dir="ltr">William, Michael; I have never seen spontaneous reprogramming of the AGS, but it sure does give me something to watch out for on the Optics systems I've installed, thanks for that!<div><br></div><div>What I did see (last month) was an Optics system (no AGS) shut down the web gateway, saying the firmware in the charge controllers (old MX60s) and the Flexnet DC need to be updated, but all are too old, the firmware can't be updated as far as I know. It also lost the Port #s for the 2 MX60s and FlexNet DC and needs them re-entered. </div><div><br></div><div>Oddly, the battery SOC is the only data showing in the Optics Portal, but it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full sun, hardly a cloud in the sky, for over 3 days now, and the system is designed to charge from 50% SOC to full on one sunny day.</div><div><br></div><div>The Mate 3S firmware isn't flagged for an update, but there is a newer version out. I plan to update the Mate 3S, re-enter the Port assignments and hope that fixes the problem. Because the system is 200 miles away and I have no way now of knowing if it's even charging right now.</div><div><br></div><div>Will be watching this thread closely!.</div><div><br></div><div><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">Dan Fink</span></div><div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline"><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">Executive Director, Buckville Energy Consulting</span><br></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">NABCEP PV Associate</span><span style="font-size:12.8px"><br></span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">NABCEP Certified PV System Inspector</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">IREC Certified Instructor\u2122 for: </div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">~ PV Installation Professional</div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">~ Small Wind Installer</div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px;font-style:inherit;font-weight:inherit">NABCEP Registered Continuing Education Providers</span><br></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><a href="mailto:dan.fink@greendustrialtraining.com" target="_blank">d</a><a href="mailto:anbob88@gmail.com" target="_blank">anbob88@gmail.com</a></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">970-672-4342</div></div><br> </div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Mar 16, 2020 at 1:48 PM William Miller <<a href="mailto:william@millersolar.com" target="_blank">william@millersolar.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div lang="EN-US"><div><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">Colleagues:</span></p><div><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span><br></div><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">Over time we have seen our Outback Optics systems reprogramming themselves. The latest manifestation is seeing the AGS change from Auto to Off. I would suggest if you have Optics systems you might log in and check this. Damage can be done to batteries and your credibility if a generator auto-start is expected and does not occur.</span></p><div><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span><br></div><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">I would be interested in hearing if any of you have experienced any \u201cghost\u201d reprogramming of any Outback systems.</span></p><div><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span><br></div><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">Thanks,</span></p><div><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span><br></div><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">William Miller</span></p><div><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span><br></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="text-align:center"><span style="font-size:10pt;color:rgb(31,73,125)"><font face="Arial, sans-serif">Chris Schaefer\u2019s<br></font></span><a href="http:www.solarandwindfx.com" style="font-size:12.8px" target="_blank"><img src="http://www.solarandwindfx.com/wp-content/uploads/2015/01/Solar-Wind-FX-Logo.png" width="200" height="40" style="color: rgb(31, 73, 125); font-family: Arial, sans-serif; font-size: 10pt;"></a><br><i><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)"><span style="font-size:9pt">Tel/Fax
585-229-2083 or Cell 585-748-1870 </span><span style="font-size:12px"><br></span></span></i><i style="font-size:12.8px"><span style="font-size:10pt"><font color="#1f497d"><font face="Arial, sans-serif">5115
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