<div dir="ltr">Ray,<div>I'm a Generac dealer. Why are you having support problems? Generac has a large dealer network, if the unit is under warranty you should have no problem getting it fixed. Did you buy through a dealer and have them install it? Why are the services expensive?</div><div><br></div><div>What failures are you seeing?</div><div><br></div><div>There is a hole in the market for products in this application. Virtually no-one makes an affordable ~10KW diesel enclosed 2 wire start 1,800 rpm reliable diesel generator. I once ordered, on spec, a 9KW Perkins engine liquid cooled enclosed diesel from a factory in China I deal with. I sold it to a customer that ran it 18 hours a day on 100% load, to power his restaurant refrigeration outside service hours. It lasted him years, it must have thousands of hours on it.</div><div>I think the big problem in the US is getting permits for diesel generators.</div><div><br></div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Feb 27, 2020 at 6:25 PM Ray <<a href="mailto:ray@solarray.com">ray@solarray.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">I know we have covered this before, but I just continue to be <br>
disappointed with the Generac Ecogen. Very high failure rate, and <br>
support is poor. Service requires expensive on site service. Also the <br>
no load AC draw and programming setup is just not off grid ready at <br>
all. I'm still not seeing any other great choices, though. Here's some <br>
other possibilities:<br>
<br>
1) Quality portable, like the Honda EU 7000i or Northstar with Honda <br>
motor. Not the best choice especially for autostart, no propane, but at <br>
least they can take it in to the shop if it goes down.<br>
<br>
2) Kubota (or MQ) diesel. expensive, and possible cold weather start issues?<br>
<br>
3) 20+ kW water cooled, 1800 rpm propane model. Overkill, expensive, <br>
but probably will last a really long time.<br>
<br>
4) Similar Home standby unit, but Kohler brand. Kohler used to be <br>
great, but now a days I'm not so sure.<br>
<br>
I just can't keep recommending a generator I know has been giving other <br>
customers trouble. Any new ideas on this age old problem?<br>
<br>
-- <br>
Ray Walters<br>
Remote Solar<br>
303 505-8760<br>
<br>
_______________________________________________<br>
List sponsored by Redwood Alliance<br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Change listserver email address & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" rel="noreferrer" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html" rel="noreferrer" target="_blank">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm" rel="noreferrer" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out or update participant bios:<br>
<a href="http://www.members.re-wrenches.org" rel="noreferrer" target="_blank">www.members.re-wrenches.org</a><br>
<br>
</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><font color="#666666">Chris Mason</font></div><div dir="ltr"><div><span style="font-size:13px"><font color="#666666">Solar systems designer</font></span></div><div><span style="font-size:13px"><font color="#666666">Generac Generators Industrial technician</font></span></div><div><font color="#666666"><br></font></div><div><font color="#666666">Comet Systems Ltd DBA Comet Solar<br>Anguilla Cell 264.235.5670</font></div><div>WhatsApp <span style="color:rgb(102,102,102)">264.235.5670</span></div><div><font color="#666666">Skype: netconcepts</font></div><div><font color="#666666"><a href="http://www.cometenergysystems.com/" target="_blank">www.cometsolar.com</a></font></div></div></div></div>