<div dir="ltr"><div>Dave,</div><div>Do these problems encompass having sites that previously were configured and operating on Insight2, but for at least the last month or 2 have shown up on the home page, but either show no connectivity or no devices? This has been my experience and it is a major issue since I sold my clients on the remote monitoring and configuration capability of the XW. I have spoken with tech support several times with no resolution...<br></div><div>Howie<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Feb 25, 2020 at 11:21 AM Dave Angelini Offgrid Solar <<a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><p>Hi Wrenches,</p>
<p>Some who have been experiencing the inability to remotely control with Insight2 should know that a fix is on it's way. I got this yesterday. There was also a Gateway and mobile App update on the Schneider site. You may want to try it again soon and let me know please. Thx!</p>
<p>"</p>
<p>Hi Dave,</p>
<p> We are working on a new firmware which will help to troubleshoot this issue. We have already identified a cloud side issue which is being implemented as we speak and it should address a bunch of failures. </p>
<p>If you want, you can post a note on Wrenches and tell them that your "inside contact" has confirmed a fix is being worked on \U0001f60a </p>
<p>We should have something ready in a week or 2.</p>
<p> </p>
<p>Trevor.</p>
<p> <strong>Trevor Monk</strong></p>
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<p>Technical Manager - Embedded Software<br>Solar Business</p>
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<pre><strong><span style="font-size:small">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
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