<div dir="ltr">Hi Jeff,<div><br></div><div>Thanks for the input.</div><div><br></div><div>Quick question, when you are making the changes to site parameters via Insight2 and you are prompted for the Gateway password, which credentials are you using (User, Installer, or Admin)? I am trying to use the Admin credentials of the Gateway which I thought was correct. </div><div><br></div><div>Thanks</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Feb 3, 2020 at 10:37 AM Jeff Clearwater <<a href="mailto:jeffc@villagepowerdesign.com">jeffc@villagepowerdesign.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF"><span><span style="font-weight:bold">Hi Dave </span><span style="font-weight:bold">and Wrenches,</span><br>
<br>
So bringing this back to the thread after Dave and I brought it off-list
(see below).<br>
<br>
<span style="font-weight:bold">My InSight2.0 access to remote
changes now works</span> (through the configurations page) though I'm
not 100% sure what the fix was. I had tried over a dozen times with the
same credentials information prior to that and it did not work over the
course of a month - giving me the 'DEVICE NOT READY, OR INVALID
CREDENTIALS, PLEASE TRY AGAIN screen when I would try to change a
parameter for any given device.<br>
<br>
<span style="font-weight:bold">The fix is either </span>(only things
I can think it could possibly be):<br>
<br>
1. Last week - when I was on-site and connected to the Gateway directly
through the local network - I added a USER and INSTALLER level
access. For simplicity I gave them the same password. Prior to that I
had not gone into that screen and just had accepted the ADMIN level as
the only level.<br>
<br>
OR<br>
<br>
2. I came home from that day to the thread that others were having the
same problem (Mac Lewis) and Dave (per below) said he had talked to
Schnieder and they couldn't reproduce the problem. So he asked me to
take screen shots and provide the credentials so they could test. I was
in the process of making up those screen shots when it started to
work. So my only thought here is that through some other ticket or tech
than Dave is aware of - someone at Schneider changed something since
they were hearing of the problem.<br>
<br>
If it's not the latter my theory is that particular Access password
screen is set up to be for INSTALLER OR USER level and not ADMIN and my
adding of those two - though it didn't work right away when I returned
to remote testing as perhaps the InSight database took some time to
register my change - adding those now let me in.<br>
<br>
<span style="font-weight:bold">Same is true for the iPhone App -</span>
it now let's us in and that one specifically asks for the USER Password
and has no option for INSTALLER OR ADMIN.<br>
<br>
<span style="font-weight:bold">So Mac </span><span style="font-weight:bold">- try that and tell us if it works. </span>
To better test - unlike me - give those levels different passwords and
see if you can get in with one and not the others.<br>
<br>
<span style="font-weight:bold">Or Sandra -</span> perhaps you can
shed some light - or liaison with your tech folks to prove or disprove
my theory?<br>
<br>
Onward,<br>
<br>
Jeff<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
Dave Angelini Offgrid Solar wrote on 2/3/20 8:25 AM:</span><br>
<br>
<blockquote type="cite">
<p>No Sir I did not send them anything yet as I was waiting for your
reply.</p>
<p>I will forward what you did and thanks. I am thinking somehow the
Admin level and your changes to user and installer might have done
something? Thx! I would appreciate it if you would post out to the list
that it is working for you!</p>
<div>
<pre> </pre>
<pre><strong><span style="font-size:small">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
</div>
<p>On Sun, 2 Feb 2020 20:12:38 -0800, Jeff Clearwater
<a href="mailto:jeffc@villagepowerdesign.com" target="_blank"><jeffc@villagepowerdesign.com></a> wrote:</p>
<blockquote type="cite" style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">
<span>Hey Dave,<br> <br> So I went to those
screens to take screen shots to show you what's been happening for over a
month now (tried like a dozen or more times) and voila now it works!<br>
<br> So I'm thinking that someone else beat me to it since you talked
to them and they fixed it over the weekend? I'm 100% positive I entered
the same info I have been entering all along.<br> <br> My only other
possible change is that last week during a site visit I enabled a USER
level and INSTALLER level access in addition to the ADMIN. I set them
all to the same password so in case that password screen was looking for
a different permission level it would work. It didn't right when I
returned to remote testing but perhaps it took some time for the
database to catch up?<br> <br> So not sure which one of those two is
responsible for the fix but in my mind it has to be one of the two - I
hope that helps :)<br> <br> Let me know if you find out.<br> <br> Best,<br>
<br> Jeff<br> <br> <br> Dave Angelini Offgrid Solar wrote on 2/2/20
8:44 AM:</span><br> <br>
<blockquote type="cite" style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">
<p>Hi Jeff,</p>
<p>You are getting a screen like I attached right?</p>
<p>So your problem is you can't make changes on Insight2. When you
attempt a change, like to turn on/off the SCP button beep you get the
error wrong password. The password asked for is the Gateway PW. The
gateway PW works on gateway?</p>
<p>If all of this is true I will need the PW of the gateway and the URN.</p>
<p>Sorry to be overthinking this but this is not easy and there is no
room from creativity.</p>
<p> </p>
<div><br>
<pre> </pre>
<pre><strong><span style="font-size:small">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
</div>
<p>On Sat, 1 Feb 2020 17:24:49 -0800, Jeff Clearwater <a href="mailto:jeffc@villagepowerdesign.com" target="_blank"><jeffc@villagepowerdesign.com></a> wrote:</p>
<blockquote style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">It's happening to me. Would love to
solve it.
<div> </div>
<div>Thanks<br><br>
<div id="gmail-m_306179076968783868AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr"><br>On Feb 1, 2020, at 1:43 PM, Dave Angelini Offgrid
Solar <<a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a>>
wrote:<br><br></div>
<blockquote style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%"><div dir="ltr">
<p>Wrenches, </p>
<p>I was told by Schneider that they would like engineering to take a
peak at a system where Insight2 is giving the password error for the
Gateway.</p>
<p>" If you have any customers facing this issue who are willing to
share their gateway password with us, we can troubleshoot what is going
on. When we last looked at this, it looked like their password was
incorrect. (it is hard to tell because the gateway stores a hash of the
password and not the password itself, so it is not possible to find out
the password that the gateway has). Once connectivity is established
to the cloud, we have not seen an instance in the lab where we cannot
communicate with the gateway through the cloud."</p>
<p> So drop me an email and I can try and hook you up. Thx. --Dave</p>
<p> </p>
<div>
<pre><strong><span style="font-size:small">Dave Angelini Offgrid Solar</span></strong></pre>
<pre><strong><span style="font-size:small">"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
</div>
<p>On Fri, 31 Jan 2020 13:45:59 -0800, Dave Angelini Offgrid Solar <<a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a>>
wrote:</p>
<blockquote style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">
<p>I really have not had any problems with support (monday thru friday
they answer the phone) or the equipment. Sorry to not be very helpful.
You can email me and I can attempt to help.</p>
<p><span>FYI I just changed the SCP button beep in the country of Ghana
from Mariposa. Client <span style="font-size:12px">wondered</span> how
that got turned on <img title="Wink" alt="Wink" border="0"> The gateway system and Insight2 work as </span><span style="font-size:12px">advertised. I have heard similar problems over
the years with Optics and I know you guys have also. </span></p>
<p><span style="font-size:12px">Some folks should not have the need
for this monitoring and if they do, they need to devote the time before
they get clients involved. My humble opinion. FRIDAY !</span></p>
<div><br>
<pre> </pre>
<pre><strong><span style="font-size:small">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
</div>
<p>On Fri, 31 Jan 2020 12:16:09 -0700, Ray <<a href="mailto:ray@solarray.com" target="_blank">ray@solarray.com</a>>
wrote:</p>
<blockquote style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">
<p>We inherited a Schneider system recently and have been attempting to
add remote monitoring etc. I have an electrical engineer on my team
with significant com experience. Our opinion to date:</p>
<p>1) The Schneider system is the most complicated, kludgy solution I've
ever encountered with separate boxes and cables running amok
everywhere: certainly an inelegant solution.</p>
<p>2) The Manuals do not fully cover all of the setup, so Wrench
comments chastising others for contacting Schneider with basic questions
covered in the manual are way off base. </p>
<p>3) Schneider tech support is some of the worst right now: we need
field support when we are on site, instead, we get a call back a week
later. Only SMA's lack of support for the Sunny Islands is worse. (they
don't call back at all....)</p>
<p>4) When we do finally get a call back a week later, they can't answer
any of our questions, and can't seem to forward us to anyone who can.</p>
<p>My conclusion: </p>
<p>The entire Schneider SCADA package is way over priced, thrown
together, not fully integrated, over promised, released before it was
ready, and comes with virtually no SCADA support for installation or
trouble shooting after. At least I feel better knowing its not just us.</p>
<p>Compare this to something like the Bluetooth enabled SOC monitoring
that comes FREE with LiFe blue batteries, and it tells me Schneider
needs to just hit <em>Delete </em>and start over.</p>
<p>In the 21st century, we have smart phones with apps that connect
automatically, equipment that is actually plug and play, and software
that is so intuitive you don't need the manual, much less call anyone.
As I've said going back to the Outback Mate days, offgrid solar SCADA
is at least a decade behind the rest of the world. </p>
<pre>Ray Walters
Remote Solar
303 505-8760</pre>
<div>On 1/31/20 10:18 AM, Jeff Clearwater wrote:</div>
<blockquote style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">Hi Mac and Luke and Wrenches,<br> <br>
I'm having the exact same issue. It hasn't been a pressing problem
right away as I've been having access to the site but I was hoping my
last visit where I added Users and Admins and Installers would fix it
due to permissions levels. But in Admins and Installers I still get the
same thing:<br> <br> "DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE
TRY AGAIN"<br> <br> And like Mac I can log in and make changes when I'm
on site using the direct interface but not through InSight2.0.<br> <br>
I've also checked numerous times that I'm using the correct Gateway
credentials.<br> <br> Sandra?<br> <br> Thanks,<br> <br> Jeff<br> <br> <span>Luke
Christy wrote on 1/31/20 6:44 AM:</span><br>
<blockquote style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">
<div>Hi Mac,</div>
<div>I have a very similar issue to yours with a customer's remote cabin
and the need to be able to monitor and change settings remotely. I
installed my first Gateway with a brand new Conext 4048 and an MPPT-150
controller and I'm having the exact same trouble and am getting the same
error message. Before installation, I actually thought I had verified
that I could make settings changes through the internet on a bench test
using the admin password, etc, however, once the system was installed I
haven't been able to get it to work despite verifying my passwords and
making a long trip for a return visit to the site.</div>
<div> </div>
<div>Perhaps someone else has some insight?</div>
<div>I'm glad to know that this may be a larger issue.</div>
<div> </div>
<div>-Luke</div>
<div> </div>
<div> </div>
Luke Christy<br> <br>
<div dir="ltr"><span style="background-color:rgba(255,255,255,0)">NABCEP
Certified PV Installation Professional</span></div>
<div dir="ltr"><br>
<blockquote style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">On Jan 31, 2020, at 07:10, Mac Lewis <a href="mailto:maclewis1@gmail.com" target="_blank"><maclewis1@gmail.com></a> wrote:</blockquote>
</div>
<blockquote style="padding-left:5px;border-left:2px solid rgb(16,16,255);margin-left:5px;width:100%">
<div dir="ltr">
<div dir="ltr">Hi Wrenches,
<div> </div>
<div>I am working with Schneider on this but I haven't heard back in a
few days so I thought I'd put it out to the list to see if anyone else
has worked through this.</div>
<div> </div>
<div>We recently installed our first Conext Gateway in hopes of getting
better monitoring and control through Insight 2 portal. We installed it
on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old.</div>
<div> </div>
<div>For some reason, we cannot make changes to the system via the
portal. The monitoring is much better but the control isn't
functional. When I make a parameter change, it asks for the username
and password but then gives this error every time:</div>
<div>
<div>
<div> </div>
</div>
<div> </div>
<div>I verified that I am entering the Gateway admin username and the
new password that I assigned. I can log into it locally,
directly through the Access Pt functionality.</div>
<div> </div>
<div>Any suggestions? Schneider isn't responding and its a snow cat
ride to get into the site.</div>
<div> </div>
<div>Thanks</div>
<div> </div>
<div> </div>
<div> </div>
-- <br>
<div dir="ltr">
<div> </div>
<div><span style="color:rgb(48,90,120);font-family:"times new roman",serif"><br> </span></div>
<div> </div>
Mac Lewis<br> <br>
<p align="left"><span style="color:rgb(0,0,0);font-family:Verdana,Arial,Helvetica,sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><span style="font-family:"times new roman",serif">"Yo solo sé que no sé
nada." </span><span style="font-weight:bold;color:rgb(104,104,104)"><span>-Sócrates</span></span></span></span></span></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:"Times New Roman";font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div>