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<p>We inherited a Schneider system recently and have been attempting
to add remote monitoring etc. I have an electrical engineer on my
team with significant com experience. Our opinion to date:</p>
<p>1) The Schneider system is the most complicated, kludgy solution
I've ever encountered with separate boxes and cables running amok
everywhere: certainly an inelegant solution.</p>
<p>2) The Manuals do not fully cover all of the setup, so Wrench
comments chastising others for contacting Schneider with basic
questions covered in the manual are way off base. <br>
</p>
<p>3) Schneider tech support is some of the worst right now: we need
field support when we are on site, instead, we get a call back a
week later. Only SMA's lack of support for the Sunny Islands is
worse. (they don't call back at all....)<br>
</p>
<p>4) When we do finally get a call back a week later, they can't
answer any of our questions, and can't seem to forward us to
anyone who can.</p>
<p>My conclusion: <br>
</p>
<p>The entire Schneider SCADA package is way over priced, thrown
together, not fully integrated, over promised, released before it
was ready, and comes with virtually no SCADA support for
installation or trouble shooting after. At least I feel better
knowing its not just us.<br>
</p>
<p>Compare this to something like the Bluetooth enabled SOC
monitoring that comes FREE with LiFe blue batteries, and it tells
me Schneider needs to just hit <i>Delete </i>and start over. <br>
</p>
<p>In the 21st century, we have smart phones with apps that connect
automatically, equipment that is actually plug and play, and
software that is so intuitive you don't need the manual, much less
call anyone. As I've said going back to the Outback Mate days,
offgrid solar SCADA is at least a decade behind the rest of the
world. <br>
</p>
<pre class="moz-signature" cols="72">Ray Walters
Remote Solar
303 505-8760</pre>
<div class="moz-cite-prefix">On 1/31/20 10:18 AM, Jeff Clearwater
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:c25afa07-7045-1a1a-68c2-554765555d43@villagepowerdesign.com">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
Hi Mac and Luke and Wrenches,<br>
<br>
I'm having the exact same issue. It hasn't been a pressing
problem right away as I've been having access to the site but I
was hoping my last visit where I added Users and Admins and
Installers would fix it due to permissions levels. But in Admins
and Installers I still get the same thing:<br>
<br>
"DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE TRY AGAIN"<br>
<br>
And like Mac I can log in and make changes when I'm on site using
the direct interface but not through InSight2.0.<br>
<br>
I've also checked numerous times that I'm using the correct
Gateway credentials.<br>
<br>
Sandra?<br>
<br>
Thanks,<br>
<br>
Jeff<br>
<br>
<span>Luke Christy wrote on 1/31/20 6:44 AM:</span><br>
<blockquote type="cite"
cite="mid:473744DF-088A-491C-943A-08DD716DEFD4@gmail.com">
<meta http-equiv="content-type" content="text/html;
charset=UTF-8">
<div>Hi Mac,</div>
<div>I have a very similar issue to yours with a customer\u2019s
remote cabin and the need to be able to monitor and change
settings remotely. I installed my first Gateway with a brand
new Conext 4048 and an MPPT-150 controller and I\u2019m having the
exact same trouble and am getting the same error message.
Before installation, I actually thought I had verified that I
could make settings changes through the internet on a bench
test using the admin password, etc, however, once the system
was installed I haven\u2019t been able to get it to work despite
verifying my passwords and making a long trip for a return
visit to the site.</div>
<div><br>
</div>
<div>Perhaps someone else has some insight?</div>
<div>I\u2019m glad to know that this may be a larger issue.</div>
<div><br>
</div>
<div>-Luke</div>
<div><br>
</div>
<div><br>
</div>
Luke Christy<br>
<br>
<div dir="ltr"><span style="background-color: rgba(255, 255,
255, 0);">NABCEP Certified PV Installation Professional</span></div>
<div dir="ltr"><br>
<blockquote type="cite">On Jan 31, 2020, at 07:10, Mac Lewis <a
class="moz-txt-link-rfc2396E"
href="mailto:maclewis1@gmail.com" moz-do-not-send="true"><maclewis1@gmail.com></a>
wrote:<br>
<br>
</blockquote>
</div>
<blockquote type="cite">
<div dir="ltr">\ufeff
<div dir="ltr">Hi Wrenches,
<div><br>
</div>
<div>I am working with Schneider on this but I haven't
heard back in a few days so I thought I'd put it out to
the list to see if anyone else has worked through this.</div>
<div><br>
</div>
<div>We recently installed our first Conext Gateway in
hopes of getting better monitoring and control through
Insight 2 portal. We installed it on an XW 5548, AGS,
Batt Mon, HV-MPPT charge controller ~ 4 years old.</div>
<div><br>
</div>
<div>For some reason, we cannot make changes to the system
via the portal. The monitoring is much better but the
control isn't functional. When I make a parameter
change, it asks for the username and password but then
gives this error every time:</div>
<div>
<div>
<div><image.png></div>
<br>
</div>
<div><br>
</div>
<div>I verified that I am entering the Gateway admin
username and the new password that I assigned. I can
log into it locally, directly through the Access Pt
functionality.</div>
<div><br>
</div>
<div>Any suggestions? Schneider isn't responding and
its a snow cat ride to get into the site.</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
-- <br>
<div dir="ltr" class="gmail_signature"
data-smartmail="gmail_signature">
<div><br>
</div>
<div><font face="'times new roman', serif"
color="#305A78"><br>
</font></div>
<div><br>
</div>
Mac Lewis<br>
<br>
<span style="font-family:'Times New
Roman';font-size:medium;color:rgb(255,153,0)"><b><font
size="3" face="Arial, Helvetica, sans-serif">
<p align="left"><font face="Verdana, Arial,
Helvetica, sans-serif" color="#000000"><span
style="font-size:small"><span
style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font
face="'times new roman', serif">"Yo
solo sé que no sé nada." </font><span
style="font-weight:700;color:rgb(104,104,104)"><font face="'times new
roman', serif">-Sócrates</font></span></span></span></font></p>
</font></b></span></div>
</div>
</div>
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<br>
<div class="moz-signature">-- <br>
<span>~~~~~~~~~~~<br>
</span>
<div class="moz-signature"> <span>Jeff Clearwater</span><span><span><br>
</span>Village Power Design<br>
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