<p><strong>You must use the gateway credentials to make the change on Insight2. </strong></p>
<p>It should prompt this. It should be added to the configuration in the quick start manual. That was suggested during beta but has not been done yet. HINT HINT Schneider!</p>
<p> </p>
<p><a href="https://41j5tc3akbrn3uezx5av0jj1bgm-wpengine.netdna-ssl.com/wp-content/uploads/2019/02/ml201912_conext-insight-2-quick-start-guide-975-0953-01-02.pdf">https://41j5tc3akbrn3uezx5av0jj1bgm-wpengine.netdna-ssl.com/wp-content/uploads/2019/02/ml201912_conext-insight-2-quick-start-guide-975-0953-01-02.pdf</a></p>
<div><br />
<pre> </pre>
<pre><strong><span style="font-size: small;">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
</div>
<p>On Fri, 31 Jan 2020 07:10:29 -0700, Mac Lewis <maclewis1@gmail.com> wrote:</p>
<blockquote type="cite" style="padding-left:5px; border-left:#1010ff 2px solid; margin-left:5px; width:100%"><!-- html ignored --><!-- head ignored --><!-- meta ignored -->
<div dir="ltr">Hi Wrenches,
<div> </div>
<div>I am working with Schneider on this but I haven't heard back in a few days so I thought I'd put it out to the list to see if anyone else has worked through this.</div>
<div> </div>
<div>We recently installed our first Conext Gateway in hopes of getting better monitoring and control through Insight 2 portal. We installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old.</div>
<div> </div>
<div>For some reason, we cannot make changes to the system via the portal. The monitoring is much better but the control isn't functional. When I make a parameter change, it asks for the username and password but then gives this error every time:</div>
<div>
<div><img src="cid:2a4ddf907afd503ed6f99d8d570df615@sti.net" alt="image.png" width="452" height="184" /></div>
<div> </div>
<div>I verified that I am entering the Gateway admin username and the new password that I assigned. I can log into it locally, directly through the Access Pt functionality.</div>
<div> </div>
<div>Any suggestions? Schneider isn't responding and its a snow cat ride to get into the site.</div>
<div> </div>
<div>Thanks</div>
<div> </div>
<div> </div>
<div> </div>
-- <br />
<div class="gmail_signature" dir="ltr">
<div> </div>
<div><span style="color: #305a78; font-family: 'times new roman', serif;"> </span></div>
<div> </div>
Mac Lewis<br /><br />
<p align="left"><span style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif;"><span style="font-size: small;"><span style="font-family: arial; font-weight: normal; color: #305a78;"><span style="font-family: 'times new roman', serif;">"Yo solo sé que no sé nada." </span><span style="font-weight: bold; color: #686868;"><span style="font-family: 'times new roman', serif;">-Sócrates</span></span></span></span></span></p>
</div>
</div>
</div>
</blockquote>