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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Insight2 has just released a new version, think 2 days ago - check it out. It is improved in terms of displaying performance data,
but still doesn't seem to be as tight and intuitive as Insight1 is. With Insight1's data being completely unreliable, it's good this new platform is starting to stabilize.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I do feel it was released too early without enough testing, though.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">The potential exists for programming systems via Insight2, but that functionality is not yet working. It is a significant technical
challenge. I always prefer to have direct HTTP access to the remote site, though it is technically more complex to setup, and to keep it available for when needed.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Kevin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org]
<b>On Behalf Of </b>Dave Angelini Offgrid Solar<br>
<b>Sent:</b> December-03-19 12:24 PM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> Re: [RE-wrenches] Schneider support?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p>I would hope that you guys are feeding this back. I tell them what you are saying but better from you.<o:p></o:p></p>
<p>I agree that Insight 2 is missing the most important screen that gateway and combox have and that is the battery summary screen. A 24 hour picture of the system that has months of data by the day. Disagree about Insight2. It does allow me to remote configure
easily BTW. I was told that new gateway firmware would be out in Q4. Getting pretty near the end of that promise.<o:p></o:p></p>
<p><a href="https://solar.schneider-electric.com/conext-gateway-conext-insight-2-product-feedback/">https://solar.schneider-electric.com/conext-gateway-conext-insight-2-product-feedback/</a><o:p></o:p></p>
<pre><strong><span style="font-family:"Courier New"">Dave Angelini Offgrid Solar<o:p></o:p></span></strong></pre>
<pre><strong><span style="font-family:"Courier New"">"we go where powerlines don't"<o:p></o:p></span></strong></pre>
<pre><strong><span style="font-family:"Courier New""><a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a><o:p></o:p></span></strong></pre>
<pre><strong><span style="font-family:"Courier New"">e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a><o:p></o:p></span></strong></pre>
<pre><strong><span style="font-family:"Courier New"">text 209 813 0060</span></strong><o:p></o:p></pre>
<p>On Tue, 3 Dec 2019 14:33:30 -0500, Howie Michaelson <<a href="mailto:Howie.Michaelson@gmail.com">Howie.Michaelson@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi Glen,<o:p></o:p></p>
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<p class="MsoNormal">My experience with Schneider Support over the last several months has been very variable in terms of how accessible they are. There have been times when I ring right through, and others when I'm on hold for more than an hour (I think my
personal record was a total of 2.5 hours in one day due to my call being dropped after 70 minutes of waiting. I have tried the online request for support route several times and I can't remember if I've ever received a call or email back from that, other than
once when I got a call back maybe 5 days after I submitted my request - clearly that is not a very functional system. I also think it would be quite helpful if there was a way to reference a case number on line to see what the current status of a support
issue was if it was something that I was waiting for a more information about or a higher tier response from, but as far as I know that is not available to us. When I do get through, I mostly feel like I've gotten decent to really good support, although my
impression is that there is a fair amount of siloing between the various design, engineering, and support departments which has caused frustration for me in getting clear answers or solutions to issues and problems.<o:p></o:p></p>
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<p class="MsoNormal">As far as the gateway, I am happy with the interface and functionality when onsite, but the Insight 2 portal seems extremely limited and for the most part useless from an installer perspective, mostly geared toward making things easy to
read for end users, but not supplying some real basic information and functionality needed to even keep track of a site, no less troubleshoot it offsite. So far it is a big disappointment since I had the impression that it was promised to give total transparency
and programability into a remote site. I can only hope that Schneider is doing due diligence in developing those capabilities before releasing them on us - perhaps wishful thinking...<o:p></o:p></p>
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<p class="MsoNormal">Howie<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Dec 2, 2019 at 3:57 PM Glenn Burt <<a href="mailto:glenn.burt@glbcc.com">glenn.burt@glbcc.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">First time in about a year that I have had to use Schneider support \u2013 I find that now the special number has no one answering it!?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">I created a case online 5 days ago and received receipt of a case number \u2013 do I now have to wait for my number to come up and for them to call me?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Anyone else experiencing this, or did I miss something?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">I am registered with Schneider as an installer...<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway...so far I am unimpressed with internet
connectivity and the Insight 2 portal... He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP!<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Thanks for any feedback.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Glenn<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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