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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi Dave,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I too have received a special telephone number, but when I call it, and navigate to the off-grid support option, I am told that registered installers can fill out a request online and Schneider will contact me\u2026 There is no longer a menu to choose the installer support option on the phone and the number that I used to use (menu option number) does not work either\u2026<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sandra has reached out to me for more information, so perhaps I will be able to pass along a bit more later.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>-Glenn<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>From:</b> Dave Angelini Offgrid Solar <offgridsolar@sti.net> <br><b>Sent:</b> Monday, December 02, 2019 4:48 PM<br><b>To:</b> glenn.burt@glbcc.com; RE-wrenches <re-wrenches@lists.re-wrenches.org><br><b>Subject:</b> Re: [RE-wrenches] Schneider support?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p>I use the mobile number that was given to me as an installer and press the correct option. If you find out something else please tell us Glen or Sandra. THX.<o:p></o:p></p><pre> <o:p></o:p></pre><pre><strong><span style='font-family:"Courier New"'>Dave Angelini Offgrid Solar<o:p></o:p></span></strong></pre><pre><strong><span style='font-family:"Courier New"'>"we go where powerlines don't"<o:p></o:p></span></strong></pre><pre><strong><span style='font-family:"Courier New"'><a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a><o:p></o:p></span></strong></pre><pre><strong><span style='font-family:"Courier New"'>e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a><o:p></o:p></span></strong></pre><pre><strong><span style='font-family:"Courier New"'>text 209 813 0060</span></strong><o:p></o:p></pre><p>On Mon, 2 Dec 2019 15:56:48 -0500, "Glenn Burt" <<a href="mailto:glenn.burt@glbcc.com">glenn.burt@glbcc.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 4.0pt;margin-left:3.75pt;margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>First time in about a year that I have had to use Schneider support \u2013 I find that now the special number has no one answering it!?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I created a case online 5 days ago and received receipt of a case number \u2013 do I now have to wait for my number to come up and for them to call me?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Anyone else experiencing this, or did I miss something?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am registered with Schneider as an installer\u2026<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway\u2026so far I am unimpressed with internet connectivity and the Insight 2 portal\u2026 He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP!<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for any feedback.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Glenn<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></blockquote><div><p class=MsoNormal>-- <o:p></o:p></p><pre> <o:p></o:p></pre></div></div></body></html>