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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Kirpal:</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I have only one Solaredge system installed. I called tech support Friday last twice and spoke to tech support in less than 2 minutes both times. This was about 4:30 PM PDT. I know this does not help you but it gives some more data to the discussion.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Miller Solar</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">805-438-5600</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="http://www.millersolar.com/"><span style="color:blue">www.millersolar.com</span></a></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">CA Lic. 773985</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1f497d">Quote of the month: \u201cAs they age, batteries transition from energy </span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1f497d">storage devices to energy consuming devices.\u201c W. Miller</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Kirpal<br><b>Sent:</b> Monday, August 5, 2019 1:31 PM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> [RE-wrenches] SolarEdge</span></p><p class="MsoNormal"> </p><div><p class="MsoNormal">Hi Folks....Does anyone know how to reach SolarEdge support. We have numerous sites with issues and have been on phone hold for well over 3 hours. Multiple days in a row. No one answers. We tired their online chat tool and we are #49 on the wait list to be addressed. This is pretty ridiculous. I am wondering if they are going out of business? No way to get support? Any inside contacts would be appreciated. </p><div><p class="MsoNormal">Historically we have enjoyed using their products and even customer support. They used to offer a call back feature that kept your place in line...But they stopped offering that feature. I know this is echoing others experiences recently. Also the present policy of waiting 10 days to send replacements doesn't sit well with our customers. </p></div><div><p class="MsoNormal">What other inverter/optimizer combos are folks using that are proving reliable and consistent with good installer support. I have noted many complaints regarding Tigo and SMA paired together. recently on the wrenches list....What are folks using with Fronius. Lately their tech support was a pleasure to work with and we didn't even have to ask for reimbursement when replacing an inverter....Their policy is to send payment when they receive defective inverter back. I was impressed. Quick easy knowledgeable techs as well. </p></div><div><p class="MsoNormal">Other suggestions are appreciated. </p></div><div><p class="MsoNormal">Thanks. </p><div><p class="MsoNormal"><br clear="all"></p><div><div><div><div><div><div><div><p class="MsoNormal">Sunny Regards,<br>Kirpal Khalsa</p></div><div><p class="MsoNormal">Oregon LRT#25<br>NABCEP Certified PV Installation Professional<br>Oregon Solarworks LLC<br><a href="http://www.oregonsolarworks.com" target="_blank">www.oregonsolarworks.com</a><br>541-299-0402</p></div></div></div></div></div></div></div></div></div></div></div></body></html>