<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Georgia;
panose-1:2 4 5 2 5 4 5 2 3 3;}
@font-face
{font-family:"Arial Narrow";
panose-1:2 11 6 6 2 2 2 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-CA" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi folks,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Thought I'd give an update as to what I have learned in this process. Sandra Herra reached out to me and has been very useful in clarifying
what has been going on here and helping clear out the backlog. I wasn't impressed when the first tech asked me to provide photos of the display showing the fault codes on a failed controller and asked if I had rebooted it.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">From what I have gathered, it appears that the Schneider renewable energy tech support has now gone to a new overseas call centre or
some such entity, and they really dropped the ball in actually letting their techs on the ground (us) know, or even having this up and running before they shut down the old system. They know they screwed up.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">The first step is to register, which is nothing more complex than entering your name and address.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">https://solar.schneider-electric.com/installer-registration/ <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Once registered, you will get an email back with the "top secret" phone number which looks odd as it is an international number, but
it does work. Why they don't have a regular 1-800 who knows. Curious what 011 international calls will cost us.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">The new email is
<a href="mailto:Solar.support.nam@schneider-electric.com">Solar.support.nam@schneider-electric.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I suggested they put some sort of auto-reply function on
<a href="mailto:re.techsupport@schneider-electric.com">re.techsupport@schneider-electric.com</a> to let people know that this address is now ignored.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hopefully this is smoother sailing, time will tell if they have techs who actually know the product, or are just reading out of a manual.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Kevin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org]
<b>On Behalf Of </b>Vince McClellan<br>
<b>Sent:</b> April-08-19 8:50 AM<br>
<b>To:</b> Glenn Burt <Glenn.burt@glbcc.com><br>
<b>Cc:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> Re: [RE-wrenches] Schneider tech support AWOL?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">I went through the Schneider tech online support application process and received back a curt email that didn't give me access to their tech support forum and didn't answer any of my questions. After several days of waiting and sending
out emails I finally got the new tech support access number from a friend. In the meantime I was having an issue with the Xanbus network on a 20kW stand alone system and my client was losing patience. I'm not sure what glitch happened that I was not able to
get the information that I needed by going through the Schneider tech support application process. The telephone support numbers that they sent me in emails as the tech support access numbers were not even real phone numbers. I talked with others that had
the same experience at that time so I know I wasn't alone in my issues with getting though to tech support. I'm assuming that Schneider has corrected the issue by now. The guys at Schneider tech support have been awesome to work with and I'm still specifying
Schneider products for most of my battery based systems. <o:p></o:p></p>
<div>
<p class="MsoNormal">I didn't know that that number wasn't to be shared as I didn't get any real information from Schneider regarding the access number. My apologies! <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I do agree that it's important to not have our clients call tech support directly. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:#500050">Vince McClellan</span><span style="color:#500050"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:#500050">Energy Design</span><span style="color:#500050"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:#500050">NABCEP PV Installation Professional</span><span style="color:#500050"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:#500050">p. <a href="tel:(541)%20485-8122" target="_blank"><span style="color:#1155CC">(541) 485-8122</span></a> f. <a href="tel:(541)%20338-8202" target="_blank"><span style="color:#1155CC">(541)
338-8202</span></a></span><span style="color:#500050"><o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal"><span style="color:#500050"><img border="0" width="420" height="77" id="_x0000_i1025" src="https://docs.google.com/uc?id=0ByKMRX5zEeuAQlJCTTNUWnBtazg&export=download"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial Narrow",sans-serif;color:#500050">If you have received this email and are not the intended recipient please delete this email. Copying, or using any part, content, or attachment of this email is strictly prohibited. </span><span style="color:#500050"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Sat, Apr 6, 2019 at 7:52 AM Glenn Burt <<a href="mailto:Glenn.burt@glbcc.com">Glenn.burt@glbcc.com</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">
<div style="margin-bottom:33.75pt">
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">William,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">If you were to register through the website as the support number and the website and the representative on here asked, you would have been provided with the access number, just like the others of us who have
followed their requested procedure.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">Having worked the other side of telephone support line, I understand their attempts to screen calls into installers who they can expect will have a modicum of system comprehension, and all others in their
troubleshooting attempts.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">They further categorize callers by asking for your NABCEP number (if you are so inclined) which would also aid in identifying a callers level of experience and comprehension.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">Circumventing their system helps no one.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">Glenn<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><i><span style="font-size:10.0pt">Sent from my Verizon LG Smartphone</span></i><span style="font-size:10.0pt"><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div id="gmail-m_-8898580762152142621LGEmailHeader">
<div>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">------ Original message------<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt">From: </span></b><span style="font-size:10.0pt">William Miller<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Date: </span></b><span style="font-size:10.0pt">Sat, Apr 6, 2019 12:57 AM<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt">To: </span></b><span style="font-size:10.0pt">RE-wrenches;Vince McClellan;<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Cc: </span></b><span style="font-size:10.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Subject:</span></b><span style="font-size:10.0pt">Re: [RE-wrenches] Schneider tech support AWOL?<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D">Friends:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D">I think it unconscionable that Schneider is hiding behind an automated façade. I am grateful to receive the \u201csecret\u201d
number. This poor tech support is another reason I will not be specifying Schneider.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D">Thanks Kevin.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D">William</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:#1F497D">Miller Solar</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:#1F497D">17395 Oak Road, Atascadero, CA 93422</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:#1F497D"><a href="tel:805-438-5600" target="_blank">805-438-5600</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:#1F497D"><a href="http://www.millersolar.com" target="_blank">www.millersolar.com</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:#1F497D">CA Lic. 773985</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">Quote of the day: \u201cIf there is a job you hate, get really,
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">really good at it. Maybe you will hate it less.\u201c W. Miller</span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>]
<b>On Behalf Of </b>Glenn Burt<br>
<b>Sent:</b> Friday, April 5, 2019 3:10 PM<br>
<b>To:</b> Vince McClellan; RE-wrenches<br>
<b>Subject:</b> Re: [RE-wrenches] Schneider tech support AWOL?</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">Vince,</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">We were asked not to share that information...</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:10.0pt">Sent from my Verizon LG Smartphone</span></i><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div id="gmail-m_-8898580762152142621LGEmailHeader">
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">------ Original message------</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt">From:
</span></b><span style="font-size:10.0pt">Vince McClellan</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt">Date:
</span></b><span style="font-size:10.0pt">Fri, Apr 5, 2019 5:28 PM</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt">To:
</span></b><span style="font-size:10.0pt">RE-wrenches;</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt">Cc:
</span></b><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt">Subject:</span></b><span style="font-size:10.0pt">Re: [RE-wrenches] Schneider tech support AWOL?</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">Hi Kevin </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">Frustrating isn\u2019t it. Try calling the tech support line and then enter the number 8. You should get a real person.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt"><br>
On Apr 5, 2019, at 12:34 PM, Kevin Pegg <<a href="mailto:KPegg@energyalternatives.ca" target="_blank">KPegg@energyalternatives.ca</a>> wrote:</span><o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi Wrenches,
</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases
over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response.
</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">My clients are starting to get irritated, and it is wasting much time.
</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kevin</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
</div>
</div>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt">_______________________________________________<br>
List sponsored by Redwood Alliance<br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">
RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Change listserver email address & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html" target="_blank">
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out or update participant bios:< /span><br>
<a href="http://www.members.re-wrenches.org" target="_blank">www.members.re-wrenches.org</a></span><o:p></o:p></p>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</body>
</html>