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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kevin,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thank you for the update and clarification. I want to expand on your description of the situation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The call center for technical support is in Denver Colorado, so when you call in you are in the US. The system supporting the end-user is in Madrid for the moment.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Regards
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sandra Herrera<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sandra.herrera@se.com<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>Kevin Pegg<br>
<b>Sent:</b> Tuesday, April 9, 2019 8:06 PM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> Re: [RE-wrenches] Schneider tech support AWOL?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><span lang="EN-CA" style="color:red">[External email: Use caution with links and attachments]</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi folks,
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thought I'd give an update as to what I have learned in this process. Sandra Herra reached out to me and has been very useful in clarifying what
has been going on here and helping clear out the backlog. I wasn't impressed when the first tech asked me to provide photos of the display showing the fault codes on a failed controller and asked if I had rebooted it.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">From what I have gathered, it appears that the Schneider renewable energy tech support has now gone to a new overseas call centre or some such entity,
and they really dropped the ball in actually letting their techs on the ground (us) know, or even having this up and running before they shut down the old system. They know they screwed up.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The first step is to register, which is nothing more complex than entering your name and address.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://solar.schneider-electric.com/installer-registration/">https://solar.schneider-electric.com/installer-registration/</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Once registered, you will get an email back with the "top secret" phone number which looks odd as it is an international number, but it does work.
Why they don't have a regular 1-800 who knows. Curious what 011 international calls will cost us.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The new email is
<a href="mailto:Solar.support.nam@schneider-electric.com">Solar.support.nam@schneider-electric.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I suggested they put some sort of auto-reply function on
<a href="mailto:re.techsupport@schneider-electric.com">re.techsupport@schneider-electric.com</a> to let people know that this address is now ignored.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hopefully this is smoother sailing, time will tell if they have techs who actually know the product, or are just reading out of a manual.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Kevin<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RE-wrenches [<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>]
<b>On Behalf Of </b>Vince McClellan<br>
<b>Sent:</b> April-08-19 8:50 AM<br>
<b>To:</b> Glenn Burt <<a href="mailto:Glenn.burt@glbcc.com">Glenn.burt@glbcc.com</a>><br>
<b>Cc:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Subject:</b> Re: [RE-wrenches] Schneider tech support AWOL?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">I went through the Schneider tech online support application process and received back a curt email that didn't give me access to their tech support forum and didn't answer any of my questions. After several days of waiting
and sending out emails I finally got the new tech support access number from a friend. In the meantime I was having an issue with the Xanbus network on a 20kW stand alone system and my client was losing patience. I'm not sure what glitch happened that I was
not able to get the information that I needed by going through the Schneider tech support application process. The telephone support numbers that they sent me in emails as the tech support access numbers were not even real phone numbers. I talked with others
that had the same experience at that time so I know I wasn't alone in my issues with getting though to tech support. I'm assuming that Schneider has corrected the issue by now. The guys at Schneider tech support have been awesome to work with and I'm still
specifying Schneider products for most of my battery based systems. <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">I didn't know that that number wasn't to be shared as I didn't get any real information from Schneider regarding the access number. My apologies! <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">I do agree that it's important to not have our clients call tech support directly. <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Georgia",serif;color:#500050">Vince McClellan</span><span lang="EN-CA" style="color:#500050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Georgia",serif;color:#500050">Energy Design</span><span lang="EN-CA" style="color:#500050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Georgia",serif;color:#500050">NABCEP PV Installation Professional</span><span lang="EN-CA" style="color:#500050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Georgia",serif;color:#500050">p. <a href="tel:(541)%20485-8122" target="_blank"><span style="color:#1155CC">(541) 485-8122</span></a> f. <a href="tel:(541)%20338-8202" target="_blank"><span style="color:#1155CC">(541)
338-8202</span></a></span><span lang="EN-CA" style="color:#500050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="color:#500050"><img border="0" width="420" height="77" style="width:4.375in;height:.802in" id="_x0000_i1026" src="https://docs.google.com/uc?id=0ByKMRX5zEeuAQlJCTTNUWnBtazg&export=download"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Arial Narrow",sans-serif;color:#500050">If you have received this email and are not the intended recipient please delete this email. Copying, or using any part, content, or attachment of this email
is strictly prohibited. </span><span lang="EN-CA" style="color:#500050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">On Sat, Apr 6, 2019 at 7:52 AM Glenn Burt <<a href="mailto:Glenn.burt@glbcc.com">Glenn.burt@glbcc.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt">William,<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt">If you were to register through the website as the support number and the website and the representative on here asked, you would have been provided with the access number, just like the others
of us who have followed their requested procedure.<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt">Having worked the other side of telephone support line, I understand their attempts to screen calls into installers who they can expect will have a modicum of system comprehension, and all others
in their troubleshooting attempts.<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt">They further categorize callers by asking for your NABCEP number (if you are so inclined) which would also aid in identifying a callers level of experience and comprehension.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt">Circumventing their system helps no one.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt">Glenn<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><i><span lang="EN-CA" style="font-size:10.0pt">Sent from my Verizon LG Smartphone</span></i><span lang="EN-CA" style="font-size:10.0pt"><o:p></o:p></span></p>
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<div id="gmail-m_-8898580762152142621LGEmailHeader">
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt">------ Original message------<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:10.0pt">From: </span>
</b><span lang="EN-CA" style="font-size:10.0pt">William Miller<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:10.0pt">Date: </span>
</b><span lang="EN-CA" style="font-size:10.0pt">Sat, Apr 6, 2019 12:57 AM<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:10.0pt">To: </span></b><span lang="EN-CA" style="font-size:10.0pt">RE-wrenches;Vince McClellan;<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:10.0pt">Cc: </span></b><span lang="EN-CA" style="font-size:10.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:10.0pt">Subject:</span></b><span lang="EN-CA" style="font-size:10.0pt">Re: [RE-wrenches] Schneider tech support AWOL?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Verdana",sans-serif;color:#1F497D">Friends:</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Verdana",sans-serif;color:#1F497D">I think it unconscionable that Schneider is hiding behind an automated façade. I am grateful to receive
the \u201csecret\u201d number. This poor tech support is another reason I will not be specifying Schneider.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Verdana",sans-serif;color:#1F497D">Thanks Kevin.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Verdana",sans-serif;color:#1F497D">William</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Verdana",sans-serif;color:#1F497D"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Arial",sans-serif;color:#1F497D">Miller Solar</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Arial",sans-serif;color:#1F497D">17395 Oak Road, Atascadero, CA 93422</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Arial",sans-serif;color:#1F497D"><a href="tel:805-438-5600" target="_blank">805-438-5600</a></span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Arial",sans-serif;color:#1F497D"><a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.millersolar.com&data=02%7C01%7Csandra.herrera%40se.com%7C1bcfdbfc0935404c9d8308d6bd638f26%7C6e51e1adc54b4b39b5980ffe9ae68fef%7C0%7C0%7C636904632641982308&sdata=ye34w9mMi%2FXdDe7urds2KSG77uujXuHtwEr9frJhoWo%3D&reserved=0" target="_blank">www.millersolar.com</a></span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-family:"Arial",sans-serif;color:#1F497D">CA Lic. 773985</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">Quote of the day: \u201cIf there is a job you hate, get really,
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">really good at it. Maybe you will hate it less.\u201c W. Miller</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> RE-wrenches
[mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>]
<b>On Behalf Of </b>Glenn Burt<br>
<b>Sent:</b> Friday, April 5, 2019 3:10 PM<br>
<b>To:</b> Vince McClellan; RE-wrenches<br>
<b>Subject:</b> Re: [RE-wrenches] Schneider tech support AWOL?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt">Vince,</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt">We were asked not to share that information...</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-CA" style="font-size:10.0pt">Sent from my Verizon LG Smartphone</span></i><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt">------ Original message------</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:10.0pt">From:
</span></b><span lang="EN-CA" style="font-size:10.0pt">Vince McClellan</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:10.0pt">Date:
</span></b><span lang="EN-CA" style="font-size:10.0pt">Fri, Apr 5, 2019 5:28 PM</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:10.0pt">To:
</span></b><span lang="EN-CA" style="font-size:10.0pt">RE-wrenches;</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:10.0pt">Cc:
</span></b><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:10.0pt">Subject:</span></b><span lang="EN-CA" style="font-size:10.0pt">Re: [RE-wrenches] Schneider tech support AWOL?</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt">Hi Kevin </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt">Frustrating isn\u2019t it. Try calling the tech support line and then enter the number 8. You should get a real person.</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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On Apr 5, 2019, at 12:34 PM, Kevin Pegg <<a href="mailto:KPegg@energyalternatives.ca" target="_blank">KPegg@energyalternatives.ca</a>> wrote:</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi Wrenches,
</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Curious if anyone has had any response from Schneider renewable energy tech support of late? I have
submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response.
</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">My clients are starting to get irritated, and it is wasting much time.
</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kevin</span><span lang="EN-CA"><o:p></o:p></span></p>
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