<div dir="ltr"><div class="gmail_default" style="font-size:large">I had a similar experience with SMA on using the Sunny Island system. I tried several persons in tech support, none seemed to understand the Sunny Island. But I think I was working with the east coast office. </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Apr 3, 2019 at 11:16 PM Peter Parrish <<a href="mailto:peter.parrish@calsolareng.com">peter.parrish@calsolareng.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div lang="EN-US"><div class="gmail-m_-1002428447642427183WordSection1"><p class="MsoNormal">When I was a C-46 contractor in California from 2000 to 2012, I used to do about 1/3 of my business as grid-tied battery backup and off-grid. I came to focus on the Outback solutions in general, and later the Radian 8048 and 240 A-hr AGM batteries. </p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">That was obviously a while ago. I became an educator and a consultant helping California K-12 school districts become more energy efficient and energy conserving. </p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Nonetheless, I had a left-over client that was working through a full-house \u201cgut and rebuild\u201d. I recommended the most efficient lighting, A/C, fridges. I helped him create dedicated branch circuits should he want to back-up critical loads. I designed a SMA/LG 12.4 kW roof mount system together with a 400 A 240/120 V split phase service panel. We were ready for battery back up and also told him that there was a new program \u2013 California SGIP. One-half of his service panel remains untouched.</p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">So with the SGIP Program, I put in a reservation to Southern California Edison for a 8 kW / 16 kWh (Sonnen ECO-16 -- based) \u201csmart storage\u201d system. The guys at Sonnen made a number of faux pas, so we went looking elsewhere.</p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I really like the SMA SB inverters. The three MPP inputs, the secure power supply. So I thought since SMA claimed to have a \u201cSunny Boy Storage\u201d system that was SGIP-compliant, and had taken this new product on a eight-city road show, we were \u201cin like Flynn\u201d.</p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Fast forward: I have spoken to my sales rep at Wesco, and FIVE \u2013 count them FIVE -- people at SMA Sales and presales Tech Support , and not one person claimes to have knowledge of the Sunny Boy Storage system. Have I gone blind, dum and crazy?</p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I understand that StorEdge product has traction and I am ready to jump ship. What am I missing?</p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Peter Parrish</p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Peter T. Parrish<br>Calofornia Solar Engineering<br>1107 Fair Oaks Ave. Ste. 351<br>South Pasadena, CA 91030<br>(323) 839-6108<br><a href="mailto:peter.parrish@calsolareng.com" target="_blank">peter.parrish@calsolareng.com</a></p><p class="MsoNormal"><u></u> <u></u></p></div></div>_______________________________________________<br>
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