<div dir="ltr">My response was within an hour I believe.<br></div><br><div class="gmail_quote"><div dir="ltr">On Fri, Jan 11, 2019 at 3:26 PM Jay <<a href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto"><div dir="ltr"></div><div dir="ltr">Hi all,</div><div dir="ltr"><br></div><div dir="ltr">In regards to signing up for the special code. Does anyone know how long it takes to get a response? </div><div dir="ltr"><br></div><div dir="ltr">It\u2019s been 2 days now and so far no return email with the \u201ccode\u201d</div><div dir="ltr"><br></div><div dir="ltr">Jay</div><div dir="ltr">Peltz power. </div><div dir="ltr"><br>On Jan 10, 2019, at 12:03 PM, Michael Welch <<a href="mailto:michael.welch@re-wrenches.org" target="_blank">michael.welch@re-wrenches.org</a>> wrote:<br><br></div><blockquote type="cite"><div dir="ltr">
Hi gang. I am posting this on behalf of Sandra Herrera.<br><br>
Hello Re-Wenches,<br>
I am sorry to hear the challenges listed here on accessing the Schneider
Electric technical support departments.<br>
The recent changes made were intended to improve the support to our
installer. However, we are still working out bugs.<br>
The technical department call center is available to the solar
professional, but it does requires a simple first step. You must first
register your company by filling out this form (link below) the
registration is only needed once per company. After completing the
registration, you will receive an email response that will provide you
with an unpublished code that will get you through directly to the
technical support call center.<br>
<a href="https://solar.schneider-electric.com/installer-registration/" target="_blank">
https://solar.schneider-electric.com/installer-registration/<br>
</a>The 866-519-1470 phone number has not changed, and a new number
833-391-8640 has been added. Once you receive the unpublished access code
everyone in your company can use it. <br>
I hope this classifies the changes. Please feel free to contact me
directly if you have any questions or concerns.<br>
Regards <br>
Sandra Herrera<br>
<a href="mailto:sandra.herrera@schneider-electric.com" target="_blank">
sandra.herrera@schneider-electric.com</a> <br><br>
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