<html><body style="font-family: Helvetica,Arial,sans-serif; font-size: 12px;"><div>I got through on the mobile number and got good, quick support. The land line number gave a fast busy signal on several tries. <br></div><div><br></div><div>Drake <br></div><br><br><blockquote class="atmailquote"><br>----- Original Message -----<br><div id="origionalMessageFromField" style="width:100%;display:inline;background:rgb(228,228,228);"><div style="display:inline;font-weight:bold;">From:</div> offgridsolar@sti.net "RE-wrenches" <re-wrenches@lists.re-wrenches.org></div><br><div id="origionalMessageToField" style="display:inline;font-weight:bold;">To:</div><offgridsolar@sti.net>, "RE-wrenches" <re-wrenches@lists.re-wrenches.org><br><div id="origionalMessageSentField" style="display:inline;font-weight:bold;">Cc:</div><br><div style="display:inline;font-weight:bold;">Sent:</div>Thu, 10 Jan 2019 12:55:56 -0800 (PST)<br><div id="origionalMessageSubjectField" style="display:inline;font-weight:bold;">Subject:</div>Re: [RE-wrenches] Schneider Phone Support<br><br><br>
I meant to say the cell number works but I did not have luck with the<br>
landline. I spoke with Jimmy in support. Not sure about the code either<br>
but it was very fast to speak with them, this time...<br><br>
><br>
><br>
> Thanks Michael! This attach is what I received on December 13. Not a<br>
> great job on this by Schneider but the number works. The arrow in the<br>
> screenshot is the code.<br>
> Dave Angelini Offgrid Solar<br>
> "we go where<br>
> powerlines don't"<br>
> http://members.sti.net/offgridsolar/ [1]<br>
> e-mail<br>
> offgridsolar@sti.net [2]<br>
> text 209 813 0060<br>
><br>
> On Thu, 10 Jan 2019 12:03:19<br>
> -0800, Michael Welch wrote: Hi gang. I am posting this on behalf of<br>
> Sandra<br>
> Herrera.<br>
><br>
> Hello Re-Wenches,<br>
> I am sorry to hear the challenges listed here<br>
> on accessing the Schneider Electric technical support departments.<br>
> The<br>
> recent changes made were intended to improve the support to our installer.<br>
> However, we are still working out bugs.<br>
> The technical department call<br>
> center is available to the solar professional, but it does requires a<br>
> simple first step. You must first register your company by filling out<br>
> this<br>
> form (link below) the registration is only needed once per company. After<br>
> completing the registration, you will receive an email response that will<br>
> provide you with an unpublished code that will get you through directly to<br>
> the technical support call center.<br>
><br>
> https://solar.schneider-electric.com/installer-registration/<br>
> The<br>
> 866-519-1470 phone number has not changed, and a new number 833-391-8640<br>
> has been added. Once you receive the unpublished access code everyone in<br>
> your company can use it.<br>
> I hope this classifies the changes. Please feel<br>
> free to contact me directly if you have any questions or concerns.<br>
> Regards<br>
><br>
> Sandra Herrera<br>
> sandra.herrera@schneider-electric.com [3]<br>
><br>
> --<br>
><br>
><br>
><br>
><br>
> Links:<br>
> ------<br>
> [1] http://members.sti.net/offgridsolar/<br>
> [2]<br>
> mailto:offgridsolar@sti.net<br>
> [3]<br>
> mailto:sandra.herrera@schneider-electric.com<br>
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><br><br><br>
Dave Angelini Offgrid Solar<br>
"we go where powerlines don't"<br>
http://members.sti.net/offgridsolar/<br>
e-mail offgridsolar@sti.net<br>
text 209 813 0060<br><br>
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