<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">The older SWs is just a simple thermistor replacement. Kris at Tekris power probably has them.<br class=""><div><blockquote type="cite" class=""><div class="">On Jan 9, 2019, at 10:34 AM, Amanda Potter <<a href="mailto:adirondackbattery@gmail.com" class="">adirondackbattery@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta http-equiv="content-type" content="text/html; charset=utf-8" class=""><div dir="auto" class="">Hello Wrenches,<div class="">I am having the same issue.</div><div class="">I have Comboxs out there that have the latest firmware, but they haven\u2019t worked for quite a while and my customers are not happy...</div><div class="">And, a SW 4024, three years old with the fans running non stop, no matter what the temperatures are and they will not warranty.</div><div class="">That is what the last email said from Tech Support.</div><div class=""><br class=""></div><div class="">Thoughts?</div><div class=""><br class=""></div><div class="">Thanks ahead of time.</div><div class=""><br class=""></div><div class=""><div dir="ltr" class="">Amanda Potter<div class="">NABCEP </div><div class="">PV Installation Professional</div><div class="">NYSERDA Eligible PV Installer</div><div class=""><div class="">Adirondack Battery & Solar, LLC</div><div class="">Potsdam, NY</div><div class=""><span style="font-size: 13pt;" class="">(315) 212-2114</span></div></div></div><div dir="ltr" class=""><br class="">On Jan 9, 2019, at 9:56 AM, <a href="mailto:drake.chamberlin@redwoodalliance.org" class="">drake.chamberlin@redwoodalliance.org</a> wrote:<br class=""><br class=""></div><blockquote type="cite" class=""><div dir="ltr" class=""><div class="">Hello Wrenches,</div><div class=""><br class=""></div><div class="">Does Schneider phone support still exist? I filled out an on line form, as a professional, to be able to get phone support. Schneider sent me an email with two numbers to call, and neither of them worked. One did not connect to anything and the other gave me the original message saying to fill out the form for tech support.</div><div class=""><br class=""></div><div class="">Using their on-line support has been limited in its usefulness, with a lot of runaround. No one there will answer any questions about phone support availability.</div><div class=""><br class=""></div><div class="">The timing of this is interesting, as I was on the verge of using Schneider as my go-to brand for battery based equipment. . One Wrench posting from a while back that stuck in my head was, "before buying equipment, call their tech support to see how good it is." <br class=""></div><div class=""><br class=""></div><div class="">Does anyone know if phone support still exists?</div><div class=""><br class=""></div><div class="">Thank you,</div><div class=""><br class=""></div><div class="">Drake <br class=""></div><br class=""><br class="">
</div></blockquote><blockquote type="cite" class=""><div dir="ltr" class=""><span class="">_______________________________________________</span><br class=""><span class="">List sponsored by Redwood Alliance</span><br class=""><span class=""></span><br class=""><span class="">List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" class="">RE-wrenches@lists.re-wrenches.org</a></span><br class=""><span class=""></span><br class=""><span class="">Change listserver email address & settings:</span><br class=""><span class=""><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" class="">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a></span><br class=""><span class=""></span><br class=""><span class="">List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html" class="">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a></span><br class=""><span class=""></span><br class=""><span class="">List rules & etiquette:</span><br class=""><span class=""><a href="http://www.re-wrenches.org/etiquette.htm" class="">www.re-wrenches.org/etiquette.htm</a></span><br class=""><span class=""></span><br class=""><span class="">Check out or update participant bios:</span><br class=""><span class=""><a href="http://www.members.re-wrenches.org/" class="">www.members.re-wrenches.org</a></span><br class=""><span class=""></span><br class=""></div></blockquote></div></div>_______________________________________________<br class="">List sponsored by Redwood Alliance<br class=""><br class="">List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" class="">RE-wrenches@lists.re-wrenches.org</a><br class=""><br class="">Change listserver email address & settings:<br class=""><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" class="">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br class=""><br class="">List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html<br class=""><br class="">List rules & etiquette:<br class="">www.re-wrenches.org/etiquette.htm<br class=""><br class="">Check out or update participant bios:<br class="">www.members.re-wrenches.org<br class=""><br class=""></div></blockquote></div><br class=""><div class="">
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