<div dir="ltr">Hi Dave Angelini and wrenches,<div><br></div><div>I'm curious how you are controlling the Combox without port-forwarding set up. I have a lot of clients on Hughes net and they won't open ports their customers. Will the new Combox or gateway product get around that?</div><div><br></div><div>Thanks</div></div><br><div class="gmail_quote"><div dir="ltr">On Sat, Nov 17, 2018 at 12:06 PM Dave Angelini Offgrid Solar <<a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p>Hi Drake,</p>
<p>I use both Outback and Schneider for my 200+ offgrid clients. Since the 600v mppt came out in 2011 Schneider gets my business. I also test for them and I am now working on the XW Pro for circuit validation testing and new cloud based gateway replacement for Combox in an EFT.</p>
<p>As for user friendly, it is something new to learn and once a client gets up to speed it is pretty easy, I think! Some of my clients do not like all of this tech stuff and just want reliable power. I get it!</p>
<p>There were early problems with combox firmware that got solved. The new Conext gateway allows me to monitor my clients without special port forwarding and easy with cell. The Insight monitoring similar to Optics but easier to use occasionally has had issues but nothing that took long for them to fix. There is also a tablet ap.</p>
<p>You can contact me offline and I agree that it is pretty bad when issues take too long to resolve. maybe Outback will get it done!</p>
<pre><strong><span>Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
<p>On Sat, 17 Nov 2018 10:43:09 -0500, <a href="mailto:drake.chamberlin@redwoodalliance.org" target="_blank">drake.chamberlin@redwoodalliance.org</a> wrote:</p>
<blockquote type="cite" style="padding-left:5px;border-left:#1010ff 2px solid;margin-left:5px;width:100%">
<div>It seems like Outback has too many problems now, with the Mate 3 and the discontinuation of the original, excellent FX inverters. I had a Mate 3 loose its programming on an AC coupled system so that the batteries had no protective relay until the Mate 3 was reprogrammed. Tech support said that this happens with the Mate 3. That is unacceptable. Fortunately it was a dual FX system, and I had the original Mate to put back on it. </div>
<div> </div>
<div>How do the Xantrex / Schneider products compare regarding reliability and user friendliness? Are there any downsides to using this equipment. I'm considering going full circle back to this line. </div>
<div> </div>
<div>Thanks,</div>
<div> </div>
<div>Drake </div>
<br><br>
<blockquote class="m_-7135801101085445435atmailquote"><br>----- Original Message -----<br>
<div id="m_-7135801101085445435origionalMessageFromField" style="width:100%;display:inline;background:#e4e4e4">
<div style="display:inline;font-weight:bold">From:</div>
"RE-wrenches" <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>></div>
<br>
<div id="m_-7135801101085445435origionalMessageToField" style="display:inline;font-weight:bold">To:</div>
<<a href="mailto:william@millersolar.com" target="_blank">william@millersolar.com</a>>, "RE-wrenches" <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br>
<div id="m_-7135801101085445435origionalMessageSentField" style="display:inline;font-weight:bold">Cc:</div>
<br>
<div style="display:inline;font-weight:bold">Sent:</div>
Fri, 16 Nov 2018 19:39:26 -0800<br>
<div id="m_-7135801101085445435origionalMessageSubjectField" style="display:inline;font-weight:bold">Subject:</div>
Re: [RE-wrenches] mate 3s locking<br><br><br>
<div dir="ltr"> </div>
<div dir="ltr">Hi william</div>
<div dir="ltr"> </div>
<div dir="ltr">Very tech fix with the relay!</div>
<div dir="ltr"> </div>
<div dir="ltr">Fortunately or unfortunately there is no reliable web at the location but someone who manually checks things. </div>
<div dir="ltr"> </div>
<div dir="ltr">Yes the 3s still has some of the same problems </div>
<div dir="ltr"> </div>
<div dir="ltr">Thx</div>
<div dir="ltr">Jay</div>
<div dir="ltr">Peltz power. </div>
<div dir="ltr"> </div>
<div dir="ltr"> </div>
<div dir="ltr"><br>On Nov 16, 2018, at 2:14 PM, William Miller <<a href="mailto:william@millersolar.com" target="_blank">william@millersolar.com</a>> wrote:<br><br></div>
<blockquote type="cite" style="padding-left:5px;border-left:#1010ff 2px solid;margin-left:5px;width:100%">
<div dir="ltr">
<div class="m_-7135801101085445435WordSection1">
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d">Jay:</span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d">I have problems with all of my Mate3 and 3s controllers locking up. So much so that I have implemented the following steps:</span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"> </span></p>
<p class="m_-7135801101085445435MsoListParagraph"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"><span>1.<span style="font:7pt 'Times New Roman'"> </span></span></span><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d">For most installations I leave the hub wire cover off and label the Mate lead. Clients are instructed to unplug and re-plug the Cat5 lead whenever the Mate locks up.</span></p>
<p class="m_-7135801101085445435MsoListParagraph"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"><span>2.<span style="font:7pt 'Times New Roman'"> </span></span></span><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d">On one installation I have a Control By Web unit ping both Mate3 units every 5 minutes. If either fails to respond after 3 attempts, a relay opens and closes the Orange/white leads which power cycles the Mates. </span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d">Locking up of Mates is a fact of life with Outback equipment. I love the equipment and I hate the equipment.</span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d">William</span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,'sans-serif';color:#000000"><br>Lic 773985<br><a href="http://www.millersolar.com/" target="_blank"><span style="color:#0000ff">millersolar.com</span></a><br>805-438-5600</span></p>
</div>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,'sans-serif';color:#1f497d"> </span></p>
<div>
<div style="border:none;border-top:solid #b5c4df 1pt;padding:3pt 0in 0in 0in">
<p class="MsoNormal"><strong><span style="font-size:10pt;font-family:Tahoma,'sans-serif'">From:</span></strong><span style="font-size:10pt;font-family:Tahoma,'sans-serif'"> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>] <strong>On Behalf Of </strong>Lones Tuss<br><strong>Sent:</strong> Friday, November 16, 2018 12:42 PM<br><strong>To:</strong> RE-wrenches<br><strong>Subject:</strong> Re: [RE-wrenches] mate 3s locking</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="m_-7135801101085445435MsoPlainText">Hello All</p>
<p class="m_-7135801101085445435MsoPlainText">And</p>
<p class="m_-7135801101085445435MsoPlainText">Hello Jay</p>
<p class="m_-7135801101085445435MsoPlainText">I just asked the tech support boss on this as I had no idea.</p>
<p class="m_-7135801101085445435MsoPlainText">He has a test setup that allows him to switch individuals lines on the cat5 cables.</p>
<p class="m_-7135801101085445435MsoPlainText">We can duplicate Jay's screen shot below by opening the some of the lines to the cat 5 cable.</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">So as a start try replacing the cat5 between the Mate3S and the Hub.</p>
<p class="m_-7135801101085445435MsoPlainText">Using the silicone grease that comes with a Mate is never a bad idea.</p>
<p class="m_-7135801101085445435MsoPlainText">If your customer does not have a cable on hand I would try removing the cable several times perhaps that could help to dislodge any corrosion or dust on the connections.</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">I hope this helps.</p>
<p class="m_-7135801101085445435MsoPlainText">Take Care All</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">-----Original Message-----</p>
<p class="m_-7135801101085445435MsoPlainText">From: RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>> On Behalf Of jay</p>
<p class="m_-7135801101085445435MsoPlainText">Sent: Friday, November 16, 2018 8:05 AM</p>
<p class="m_-7135801101085445435MsoPlainText">To: RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>></p>
<p class="m_-7135801101085445435MsoPlainText">Subject: [RE-wrenches] mate 3s locking</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">** [EXTERNAL EMAIL] - Please report any suspicious attachments, links, or requests for sensitive information to the Help Desk. ** ________________________________</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">HI All,</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">I'm wondering if anyone else is having mate 3s locking up problems?</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">I've got 2 systems that have had this happen.</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">One is a big system ( 2 radians and 5 CC). Of course its a long ways away and no there isn't internet so no OpticsRE.</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">Its been reprogramed with latest REV firmware. No change.</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">thx</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">jay</p>
<p class="m_-7135801101085445435MsoPlainText"> </p>
<p class="m_-7135801101085445435MsoPlainText">peltz power</p>
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</blockquote>
<blockquote type="cite" style="padding-left:5px;border-left:#1010ff 2px solid;margin-left:5px;width:100%">
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:'Times New Roman';font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div>