<html><head><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoPlainText, li.MsoPlainText, div.MsoPlainText
{mso-style-priority:99;
mso-style-link:"Plain Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
span.PlainTextChar
{mso-style-name:"Plain Text Char";
mso-style-priority:99;
mso-style-link:"Plain Text";
font-family:"Calibri","sans-serif";}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Arial","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:244456247;
mso-list-type:hybrid;
mso-list-template-ids:1000402384 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level4
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level7
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style></head><body lang="EN-US" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">Jay:</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">I have problems with all of my Mate3 and 3s controllers locking up. So much so that I have implemented the following steps:</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">For most installations I leave the hub wire cover off and label the Mate lead. Clients are instructed to unplug and re-plug the Cat5 lead whenever the Mate locks up.</span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">On one installation I have a Control By Web unit ping both Mate3 units every 5 minutes. If either fails to respond after 3 attempts, a relay opens and closes the Orange/white leads which power cycles the Mates. </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">Locking up of Mates is a fact of life with Outback equipment. I love the equipment and I hate the equipment.</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><img width="80" height="35" id="_x0000_i1026" src="cid:image004.jpg@01D47DB6.BFD47A00" alt="Gradient Cap_mini"><br>Lic 773985<br><a href="http://www.millersolar.com/"><span style="color:blue">millersolar.com</span></a><br>805-438-5600</span></p></div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Lones Tuss<br><b>Sent:</b> Friday, November 16, 2018 12:42 PM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] mate 3s locking</span></p></div></div><p class="MsoNormal"> </p><p class="MsoPlainText">Hello All</p><p class="MsoPlainText">And </p><p class="MsoPlainText">Hello Jay</p><p class="MsoPlainText">I just asked the tech support boss on this as I had no idea.</p><p class="MsoPlainText">He has a test setup that allows him to switch individuals lines on the cat5 cables.</p><p class="MsoPlainText">We can duplicate Jay\u2019s screen shot below by opening the some of the lines to the cat 5 cable.</p><p class="MsoPlainText"><img border="0" width="225" height="174" id="Picture_x0020_1" src="cid:image003.jpg@01D47DB6.BFCA40D0"></p><p class="MsoPlainText"> </p><p class="MsoPlainText">So as a start try replacing the cat5 between the Mate3S and the Hub.</p><p class="MsoPlainText">Using the silicone grease that comes with a Mate is never a bad idea.</p><p class="MsoPlainText">If your customer does not have a cable on hand I would try removing the cable several times perhaps that could help to dislodge any corrosion or dust on the connections.</p><p class="MsoPlainText"> </p><p class="MsoPlainText">I hope this helps.</p><p class="MsoPlainText">Take Care All</p><p class="MsoPlainText"> </p><p class="MsoPlainText"> </p><p class="MsoPlainText">-----Original Message-----</p><p class="MsoPlainText">From: RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>> On Behalf Of jay</p><p class="MsoPlainText">Sent: Friday, November 16, 2018 8:05 AM</p><p class="MsoPlainText">To: RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>></p><p class="MsoPlainText">Subject: [RE-wrenches] mate 3s locking</p><p class="MsoPlainText"> </p><p class="MsoPlainText">** [EXTERNAL EMAIL] - Please report any suspicious attachments, links, or requests for sensitive information to the Help Desk. ** ________________________________</p><p class="MsoPlainText"> </p><p class="MsoPlainText">HI All,</p><p class="MsoPlainText"> </p><p class="MsoPlainText">I\u2019m wondering if anyone else is having mate 3s locking up problems?</p><p class="MsoPlainText"> </p><p class="MsoPlainText">I\u2019ve got 2 systems that have had this happen.</p><p class="MsoPlainText"> </p><p class="MsoPlainText">One is a big system ( 2 radians and 5 CC). Of course its a long ways away and no there isn\u2019t internet so no OpticsRE.</p><p class="MsoPlainText"> </p><p class="MsoPlainText">Its been reprogramed with latest REV firmware. No change.</p><p class="MsoPlainText"> </p><p class="MsoPlainText">thx</p><p class="MsoPlainText"> </p><p class="MsoPlainText">jay</p><p class="MsoPlainText"> </p><p class="MsoPlainText">peltz power</p><p class="MsoPlainText">_______________________________________________</p><p class="MsoPlainText">List sponsored by Redwood Alliance</p><p class="MsoPlainText"> </p><p class="MsoPlainText">List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a></p><p class="MsoPlainText"> </p><p class="MsoPlainText">Change listserver email address & settings:</p><p class="MsoPlainText"><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a></p><p class="MsoPlainText"> </p><p class="MsoPlainText">List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a></p><p class="MsoPlainText"> </p><p class="MsoPlainText">List rules & etiquette:</p><p class="MsoPlainText"><a href="http://www.re-wrenches.org/etiquette.htm">www.re-wrenches.org/etiquette.htm</a></p><p class="MsoPlainText"> </p><p class="MsoPlainText">Check out or update participant bios:</p><p class="MsoPlainText"><a href="http://www.members.re-wrenches.org">www.members.re-wrenches.org</a></p><p class="MsoPlainText"> </p></div></body></html>