<div dir="ltr"><div dir="ltr"><div dir="ltr">Hi Peter,<div><br></div><div>Yes, Fat Spaniel is no longer. They were acquired by ABB / Power One many years ago. You can no longer get replacement hardware but they do still offer the web portal for data if your devices are working. The original Fat Spaniel subscriptions were typically 5 year terms but ABB is allowing for renewal of subscriptions as far as I know. Here is the login/portal (called "Aurora Vision"):</div><div><br></div><div><a href="https://accounts.auroravision.net/sso/login?service=https%3A%2F%2Fwww.auroravision.net%2Fdash%2Fsso">https://accounts.auroravision.net/sso/login?service=https%3A%2F%2Fwww.auroravision.net%2Fdash%2Fsso</a><br></div><div><br></div><div>And the Support Portal for retrieving a user name / password if possible is:</div><div><a href="https://new.abb.com/power-converters-inverters/submit-your-inquiry">https://new.abb.com/power-converters-inverters/submit-your-inquiry</a><br></div><div><br></div><div>Hope that helps,</div><div><br></div><div><br></div><div>Stephen Kane</div><div>Namaste Solar</div><div>Boulder, CO</div><div><br></div><div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, Oct 22, 2018 at 5:28 PM Peter Parrish <<a href="mailto:peter.parrish@calsolareng.com">peter.parrish@calsolareng.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US"><div class="m_2679884913501383889WordSection1"><p style="margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">I have a client with a Fat Spaniel box. They can't remember their user name and password. I did a little digging and I came to the conclusion that the Fat Spaniel product is no longer being sold, no longer being supported, and their cloud server has been taken down.<u></u><u></u></span></p><p style="margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Am I right -- on any account?<u></u><u></u></span></p><p style="margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">- Peter <u></u><u></u></span></p><div><p style="margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Peter T. Parrish, Ph.D.<br>California Solar Engineering<br>1107 Fair Oaks, Ave. Ste. 351<br>South Pasadena, CA 91030<br>(323)839-6108<u></u><u></u></span></p></div><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><u></u> <u></u></p></div></div>_______________________________________________<br>
List sponsored by Redwood Alliance<br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Change listserver email address & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" rel="noreferrer" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html" rel="noreferrer" target="_blank">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm" rel="noreferrer" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out or update participant bios:<br>
<a href="http://www.members.re-wrenches.org" rel="noreferrer" target="_blank">www.members.re-wrenches.org</a><br>
<br>
</blockquote></div></div>