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Try a firmware update if you have not already.
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> on behalf of Dana <Dana@solarwork.com><br>
<b>Sent:</b> Wednesday, October 10, 2018 7:51:37 PM<br>
<b>To:</b> 'RE-wrenches'<br>
<b>Subject:</b> [RE-wrenches] Mate 3 shutdown</font>
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<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif"">My learned fellow Sparkies,</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif"">I have at home off-grid Radian with Mate 3 monitor. Periodically & randomly my Mate 3 blanks out and requires a reboot (un-plug / re-plug). While this is not such
a big deal to address, the total loss of ALL the performance & usage data is really concerning in the event that I need the data for a T/S.</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif"">I have not called OB as there is no cell service at or near the system and to do so is a huge time killer back & forth & waiting to check again. I am convinced
the brain trust here is the answer.</span></p>
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<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif"">Has anyone else experienced this?</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif"">Any remedial action to correct this issue?</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif"">Let me know & thanks.</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:black">Dana Orzel NABCEP # 051112-136</span><span style="font-size:10.0pt">
</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:black">Cell -<b>
</b>208.721.7003 Email - </span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif""><a href="mailto:dana@solarwork.com"><span style="color:windowtext; text-decoration:none">dana@solarwork.com</span></a></span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:black"></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:black">Great Solar Works, Idaho Inc
</span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif""><a href="http://www.solarwork.biz"><span style="color:windowtext; text-decoration:none">www.solarwork.biz</span></a><span style="color:black">
</span></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:black">ID PV Contractor - # 028765 - ID PV Electrician # 028374</span><span style="font-size:10.0pt"></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:black">"Responsible Technologies for Responsible People since 1988"
</span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif""></span></p>
<p class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:green">Please consider the environment before printing this email.</span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:black"></span></p>
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