<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Century Gothic";
panose-1:2 11 5 2 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Century Gothic","sans-serif";
color:windowtext;
font-weight:normal;
font-style:normal;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'>My learned fellow Sparkies,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'>I have at home off-grid Radian with Mate 3 monitor. Periodically & randomly my Mate 3 blanks out and requires a reboot (un-plug / re-plug). While this is not such a big deal to address, the total loss of ALL the performance & usage data is really concerning in the event that I need the data for a T/S.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'>I have not called OB as there is no cell service at or near the system and to do so is a huge time killer back & forth & waiting to check again. I am convinced the brain trust here is the answer.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'>Has anyone else experienced this?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'>Any remedial action to correct this issue?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'>Let me know & thanks.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";color:#002060'>----------------------------------------------------------------------------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black'>Dana Orzel NABCEP # 051112-136</span><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black'>Cell -<b> </b>208.721.7003 Email - </span><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif"'><a href="mailto:dana@solarwork.com"><span style='color:windowtext;text-decoration:none'>dana@solarwork.com</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black'>Great Solar Works, Idaho Inc </span><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif"'><a href="http://www.solarwork.biz"><span style='color:windowtext;text-decoration:none'>www.solarwork.biz</span></a><span style='color:black'> <o:p></o:p></span></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black'>ID PV Contractor - # 028765 - ID PV Electrician # 028374</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black'>"Responsible Technologies for Responsible People since 1988" </span><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:green'>Please consider the environment before printing this email.</span><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>