<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Hi William and others who have had this kind of issue,</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">Is it yet confirmed if all of these systems are connected via OPticsRE ? </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">Thx</div><div id="AppleMailSignature">Jay</div><div id="AppleMailSignature"><br><br>Sent from my iPhone</div><div><br>On Nov 17, 2016, at 11:44 AM, Brian Teitelbaum <<a href="mailto:bteitelbaum@aeesolar.com">bteitelbaum@aeesolar.com</a>> wrote:<br><br></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 14 (filtered medium)"><style><!--
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--></style><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">William,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">This is a learning experience for all of us. I for one really appreciate you posting the information here.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Brian</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">AEE Solar</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>William Miller<br><b>Sent:</b> Thursday, November 17, 2016 11:11 AM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> [RE-wrenches] Outback Programming Update</span></p><p class="MsoNormal"> </p><div><p class="MsoNormal">Friends:</p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Here is what I have learned so far:</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">1. Not everyone at Outback was aware that we had almost certainly eliminated user meddling as a possible cause. I assured them again that the equipment is behind a locked door. Because they did not know this they were not aware that the system apparently reprogrammed itself. They now know this. I apologize for insinuating Outback was not taking this seriously, they just did not communicate internally.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">2. Everyone I have spoken with at Outback is concerned and acting in a positive, professional manner to get this sorted out.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">3. I can't say anything for certain regarding the cause. The net result is that the inverter programming was scrambled, but I won't hazard a guess as to how this happened.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">In case anyone misunderstands, I am a fan of the Outback equipment line and of the people that work at Outback. I just have concerns about the software. As equipment becomes more software intensive and more connected, even the best hardware can be rendered inoperative by software problems.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Several of you have contacted me off-line asking to be kept updated. I will continue to do so. It is most efficient for me to do so on-line. If the information is not of interest to most of you I can easily take this off-line. I trust Michael can give me guidance on that point.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">William</p></div></div></div>
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