<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div></div><div>So what is the micro of choice these days?</div><div>If enphase is no longer home?</div><div><br></div><div>Jay</div><div>Peltz power. </div><div><br></div><div><br>On Aug 5, 2016, at 6:59 AM, gary easton <<a href="mailto:gary@arp-solar.com">gary@arp-solar.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">just a worthless ticket but no action and certainly no timely reimbursement if at all. I would never do business with this company again.</div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Aug 5, 2016 at 9:38 AM, <span dir="ltr"><<a href="mailto:penobscotsolar@midmaine.com" target="_blank">penobscotsolar@midmaine.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Just to renew this line of conversation, I have been waiting for several<br>
call backs form Enphase, with no results, for the past three weeks. I also<br>
have warranty claims that go back four months+ that have not been<br>
fulfilled. I will not sell any more Enphase, at all, until they resolve<br>
these communication and warranty issues.<br>
<br>
Daryl DeJoy<br>
NABCEP Certified PV Installer<br>
Penobscot Solar Design<br>
<br>
<br>
<br>
<br>
> It seems like we are talking about inverter and module customer service<br>
> (good and bad) a lot lately.<br>
><br>
> Has anyone else noticed that Enphase seems to have stopped responding to<br>
> tickets submitted via their website? Hold times are unacceptable, so I<br>
> gave<br>
> up on that, but nobody gets back to you when you try to contact them via<br>
> their web form for weeks, even about an existing RMA or ticket, and they<br>
> no<br>
> longer let you update tickets by email. They are very helpful and<br>
> competent<br>
> if you get them on the phone, but who has time for that?!<br>
><br>
> I'm also waiting an unacceptable amount of time on a major module<br>
> manufacturer warranty claim right now. I'd love to see Home Power or<br>
> someone do a story on manufacturer responsiveness to dealers. Things are<br>
> generally going down hill it seems.<br>
><br>
> Jason Szumlanski<br>
> Florida Solar Design Group<br>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><span style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px">Gary Easton<br>Appalachian Renewable Power</span><div><span style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px">Stewart, Ohio 45778<br>NABCEP Certified Solar PV <br>T: <a value="+17402778498" style="color:rgb(6,88,181)">740-277-8498</a></span><div><span style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px"><a value="+17402778498" style="color:rgb(6,88,181)"></a> <a href="http://www.arp-solar.com" target="_blank">www.arp-solar.com</a></span></div></div><div><br></div><div><h1 style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;color:rgb(0,51,153);font-family:Arial,sans-serif;font-size:12px">\u201cFirst they ignore you. Then they laugh at you. Then they fight you. Then you win.\u201d</h1></div><div>~Ghandi</div><div><br></div></div></div>
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