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<body class='hmmessage'><div dir='ltr'>Maybe just dumb luck, but we almost always have quick phone tech support from Enphase and always get reimbursed.<br><br>Wayne Irwin<br>Pure Energy Solar <br><br>Sent from my mobile device <br><br><hr>From: conradg@cape.com<br>Date: Fri, 5 Aug 2016 12:39:02 -0400<br>To: re-wrenches@lists.re-wrenches.org<br>Subject: Re: [RE-wrenches] Enphase Support Non-Responsive<br><br><div dir=ltr>Same thing going on here<div><br></div><div>Conrad</div><div>Cotuit Solar</div></div><div class=ecxgmail_extra><br clear=all><div><div class=ecxgmail_signature data-smartmail=gmail_signature><div dir=ltr><img src="https://docs.google.com/uc?export=download&id=0B23cRo0njHR6U05JaTRwaW9xVk0&revid=0B23cRo0njHR6VzRoWURUZFY2MnRmWFF0NWhQWTBiYkxsQ2IwPQ" width=96 height=62><br>Conrad Geyser, Principal<div>Cotuit Solar LLC</div><div>508-428-8442</div></div></div></div>
<br><div class=ecxgmail_quote>On Fri, Aug 5, 2016 at 9:59 AM, gary easton <span dir=ltr><<a href="mailto:gary@arp-solar.com" target=_blank>gary@arp-solar.com</a>></span> wrote:<br><blockquote class=ecxgmail_quote style="border-left:1px #ccc solid;padding-left:1ex;"><div dir=ltr>just a worthless ticket but no action and certainly no timely reimbursement if at all.   I would never do business with this company again.</div><div class=ecxgmail_extra><br><div class=ecxgmail_quote>On Fri, Aug 5, 2016 at 9:38 AM, <span dir=ltr><<a href="mailto:penobscotsolar@midmaine.com" target=_blank>penobscotsolar@midmaine.com</a>></span> wrote:<br><blockquote class=ecxgmail_quote style="border-left:1px #ccc solid;padding-left:1ex;">Just to renew this line of conversation, I have been waiting for several<br>
call backs form Enphase, with no results, for the past three weeks. I also<br>
have warranty claims that go back four months+ that have not been<br>
fulfilled. I will not sell any more Enphase, at all, until they resolve<br>
these communication and warranty issues.<br>
<br>
Daryl DeJoy<br>
NABCEP Certified PV Installer<br>
Penobscot Solar Design<br>
<br>
<br>
<br>
<br>
> It seems like we are talking about inverter and module customer service<br>
> (good and bad) a lot lately.<br>
><br>
> Has anyone else noticed that Enphase seems to have stopped responding to<br>
> tickets submitted via their website? Hold times are unacceptable, so I<br>
> gave<br>
> up on that, but nobody gets back to you when you try to contact them via<br>
> their web form for weeks, even about an existing RMA or ticket, and they<br>
> no<br>
> longer let you update tickets by email. They are very helpful and<br>
> competent<br>
> if you get them on the phone, but who has time for that?!<br>
><br>
> I'm also waiting an unacceptable amount of time on a major module<br>
> manufacturer warranty claim right now. I'd love to see Home Power or<br>
> someone do a story on manufacturer responsiveness to dealers. Things are<br>
> generally going down hill it seems.<br>
><br>
> Jason Szumlanski<br>
> Florida Solar Design Group<br>
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</font></span></blockquote></div><span class=ecxHOEnZb><font color="#888888"><br><br clear=all><div><br></div>-- <br><div data-smartmail=gmail_signature><div dir=ltr><span style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px;">Gary Easton<br>Appalachian Renewable Power</span><div><span style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px;">Stewart, Ohio 45778<br>NABCEP Certified Solar PV                                                            <br>T: <a style="color:rgb(6,88,181);" target=_blank>740-277-8498</a></span><div><span style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px;"><a style="color:rgb(6,88,181);" target=_blank></a> <a href="http://www.arp-solar.com" target=_blank>www.arp-solar.com</a></span></div></div><div><br></div><div><h1 style="color:rgb(0,51,153);font-family:Arial,sans-serif;font-size:12px;">First they ignore you. Then they laugh at you. Then they fight you. Then you win.</h1></div><div>~Ghandi</div><div><br></div></div></div>
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