<p dir="ltr">I called outback today and was speaking to a tech after the third ring and thats also been past experiance.<br>
Jerry </p>
<div class="gmail_quote">On Dec 8, 2015 3:19 PM, <<a href="mailto:penobscotsolar@midmaine.com">penobscotsolar@midmaine.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I talked to David Hamilton (head of technical support) about this almost<br>
six months ago. I'm not sure why, but things have not changed as of yet.<br>
Hopefully soon.<br>
<br>
<br>
> I just got off the phone w/ Sandra Herrera, making her aware of this<br>
> thread. Sandra said she is aware of our frustrations and is working to<br>
> correct this. While she is relative new at OB she feels that she does have<br>
> their support to develop something that may satisfy our needs regarding a<br>
> dealer only line. I doubt that this will happen overnight but as she; said<br>
> WE THE INSTALLERS are the most important part of OB. Without us being<br>
> confident in their support, we the installers, will sell other products.<br>
> She is open to suggestions and is looking for feed back.. that would be<br>
> creative feed back folks. Tump<br>
> On Dec 8, 2015, at 2:56 PM, Dana wrote:<br>
><br>
>> Same here is some one on line from Outback following this? Comment?<br>
>><br>
>> ----------------------------------------------------------------------------<br>
>> Dana Orzel<br>
>> Great Solar Works, Inc - NABCEP # 051112-136<br>
>> E - <a href="mailto:dana@solarwork.com">dana@solarwork.com</a> - Web - <a href="http://solarwork.com" rel="noreferrer" target="_blank">solarwork.com</a><br>
>> O - <a href="tel:970.626.5253" value="+19706265253">970.626.5253</a> C - <a href="tel:208.721.7003" value="+12087217003">208.721.7003</a><br>
>> "Responsible Technologies for Responsible People since 1988"<br>
>> ï Please consider the environment before printing this email.<br>
>><br>
>><br>
>><br>
>> -----Original Message-----<br>
>> From: RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] On<br>
>> Behalf Of <a href="mailto:penobscotsolar@midmaine.com">penobscotsolar@midmaine.com</a><br>
>> Sent: Tuesday, December 08, 2015 12:54 PM<br>
>> To: RE-wrenches<br>
>> Subject: Re: [RE-wrenches] Outback customer service???<br>
>><br>
>> I too have been frustrated with Outback tech support. I have sat on hold<br>
>> for as long as 40 minutes before anyone picked up. I have suggested they<br>
>> have a "dealers only" line and as any good customer support person<br>
>> would, they empathized with me..........One tech actually told me the<br>
>> majority of their callers were dealers. I think this speaks to the added<br>
>> problem battery based systems and so many new dealers installing them<br>
>> has brought to the industry, but I still feel Outback is doing a<br>
>> disservice to us all......<br>
>><br>
>><br>
>><br>
>>> HI Larry;<br>
>>><br>
>>> I second your suggestion that dealers have a separate, expedited<br>
>>> contact line that reaches someone with a higher level of expertise.<br>
>>> 1) We're repeat customers, and their front line sales team.<br>
>>> 2) We're not going to call unless its something trickier to figure out.<br>
>>> This has been a long term problem with several of the manufacturers.<br>
>>><br>
>>> R.Ray Walters<br>
>>> CTO, Solarray, Inc<br>
>>> Nabcep Certified PV Installer,<br>
>>> Licensed Master Electrician<br>
>>> Solar Design Engineer<br>
>>> <a href="tel:303%20505-8760" value="+13035058760">303 505-8760</a><br>
>>><br>
>>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:<br>
>>>> Jay, Thats just nuts!<br>
>>>><br>
>>>> I have long wondered why companies like this donâ\u20ac\u2122t separate customer<br>
>>>> service to â\u20ac\u0153professionalsâ\u20ac or "dealersâ\u20ac who are promoting,<br>
>>>> selling<br>
>>>> and installing their products from the â\u20ac\u0153consumersâ\u20ac that bought the<br>
>>>> product online and may not have even read the manual. We, the<br>
>>>> wrenches, should have our own contact number or person.<br>
>>>><br>
>>>> I did receive a voice mail from Outback (thank-you) now I am trying<br>
>>>> to reach them again to actually place a parts order.<br>
>>>><br>
>>>> Larry<br>
>>>><br>
>>>> On Dec 8, 2015, at 9:50 AM, jay <<a href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a><br>
>>>> <mailto:<a href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a>>> wrote:<br>
>>>><br>
>>>> tech support is<br>
>>>> <a href="tel:360-618-4363" value="+13606184363">360-618-4363</a><br>
>>>><br>
>>>> donâ\u20ac\u2122t leave a message unless you can wait for a few weeks.<br>
>>>><br>
>>>> jay<br>
>>>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems<br>
>>>>> <<a href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</a> <mailto:<a href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</a>>> wrote:<br>
>>>>><br>
>>>>> Does anyone know how to reach Outback customer service? I have<br>
>>>>> called, waited and left messages and emailed them with no response.<br>
>>>>><br>
>>>>> Thank you,<br>
>>>>><br>
>>>>> Larry<br>
>>>>><br>
>>>>><br>
>>>><br>
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>> <a href="mailto:Tump@swnl.net">Tump@swnl.net</a> <a href="http://www.SWNL.net" rel="noreferrer" target="_blank">www.SWNL.net</a><br>
>> Solarwinds Northernlights<br>
>> Serving Mid Coast Maine & Northern California<br>
>> <a href="tel:207-832-7574" value="+12078327574">207-832-7574</a> Cl. <a href="tel:610-517-8401" value="+16105178401">610-517-8401</a><br>
>> Blair "TUMP" May<br>
>> ******** MAINE'S CHARTER ********<br>
>> NABCEP "Certified PV Installer"<br>
>><br>
>> ******** MAINE'S CHARTER ********<br>
>> Trace Xantrex "Certified" Dealer / Installer"<br>
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