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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I\u2019ve also seen them with the gimbal \u201cears\u201d welded crooked so the array was tilted. Another somewhat common error is the plate to adjust the array angle that\u2019s
welded to the back of the strong back was in the wrong place.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org]
<b>On Behalf Of </b>toddcory@finestplanet.com<br>
<b>Sent:</b> Wednesday, October 07, 2015 3:17 PM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> Re: [RE-wrenches] DPW Rack Problems<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">the last rack i ordered came with the gimbel's "ears" welded too close together for the strongback to fit between them. i thought... "wtf, how'd they miss
this??"<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-wrap: break-word"><span style="font-size:14.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-wrap: break-word"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">todd<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-wrap: break-word"><span style="font-size:14.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-wrap: break-word"><span style="font-size:14.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-wrap: break-word"><span style="font-size:14.0pt;font-family:"Arial",sans-serif"><img width="400" height="300" id="_x0000_i1025" src="cid:image001.jpg@01D101A3.693C1FA0"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;font-family:"Arial",sans-serif"><br>
<br>
On Tuesday, October 6, 2015 1:14pm, "Ray Walters" <<a href="mailto:ray@solarray.com">ray@solarray.com</a>> said:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Greetings All;<br>
<br>
I have used DP&W's top of pole racks for 20 years, but I've had my share of trouble, too.
<br>
First the lead times are horrible, sometimes pushing 2 months.<br>
Second, the cost is approaching the cost of the modules, especially for high wind ratings.<br>
Third, they just can't seem to wait till the paint is dry to pack the racks.<br>
Several times I've had to sand and repaint the main strong back, because foam, paper, or plastic wrap had stuck to the paint.<br>
This last time was the worst, and I was offered $50 for my troubles and embarrassment in front of the customer.<br>
They said I should have shipped it back. How much sense does that make: round trip freight shipping, and 2 more weeks lost?<br>
Here's a page of the manual completely stuck in the paint:<br>
<img border="0" width="512" height="384" id="_x0000_i1026" src="cid:image002.jpg@01D101A3.693C1FA0"><br>
<br>
Come on DP&W, you guys used to stand by your work.<o:p></o:p></span></p>
<p class="moz-signature" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">-- R.Ray Walters CTO, Solarray, Inc Nabcep Certified PV Installer, Licensed Master Electrician Solar Design Engineer 303 505-8760<o:p></o:p></span></p>
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<p class="MsoNormal"><br>
<br>
<br>
Sent from Finest Planet WebMail.<o:p></o:p></p>
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